SECURE VPN no longer can be Activated

@BravoStgc - are you using the stand only VPN or the Secure VPN that's part of the Norton 360 package? I'm asking because I use the Norton 360 product, which comes with Secure VPN and any time that happened to me (couldn't enable it), all I had to do was empty my browser cache, close my browser, open task manager (I do this anyway, I don't like that Microsoft Edge remains open in countless instances even after you've emptied your temp files and closed it), then restarted my computer and voila, I'd open my Norton 360 and my ability enable it was back. I'm not sure what browser you're using, Mac or Windows, or if you're familiar with emptying temp/cache FULLY and not just partially, which can be set through your browsers settings, or if you're familiar with Task Manager, and I wouldn't mess around in there if you aren't, you don't want to be shutting crucial operating system files or programs, or other things like printer, cloud if you use it, or anything else you need. And, I'm not asking, because I'm not an Advisor for Norton and don't want to lead you in the wrong direction, it was more of a curious question as to why Tech Support had you do all of that, when there was a far simpler fix. That actually happens to be rather often if I've been online and/or done a LOT online all day or night, and what I explained I do to fix it has always worked. That being said, at this very moment in time, you shouldn't be too concerned about it not being enabled, because almost all Norton 360 customers are experiencing inability to use Norton Secure VPN across Mac, Windows and phones. It turns on, but it disables your connectivity, or you can connect, but then in the midst of something moments later it disconnects you again. What I mean by can't connect is that your ISP and wifi is connected and working fine, but with the VPN turned on it's blocking any connection you have to the Net at all. That's the mega wide spread issue happening in this current moment beginning a week or 2 ago, with a secondary issue reported and consistent from users who aren't experiencing that (yet, I have a feeling it's going to happen to everyone), but who are being blocked from nearly every site they ever use or was using with VPN turned on out of left field. Long story short, everyone with Norton 360 Secure VPN has had to shut their VPN off in order to get online and do whatever it is they want or need to do. There's huge problems going on.

I found tech support to be rather unhelpful. Very friendly and knowledgeable around a computer for sure, but literally having no idea what's really going on with this mega widespread issue, or the other issues everyone's having with the VPN, and I'll fill you in on a little secret I know from being in tech support decades ago, and this goes for me back then as well. Tech Support people can sometimes have trouble seeing the forest from the trees. Meaning, they immediately (and usually always go to "uninstall reinstall") go to a hardcore tech fix - try this, then this, do this, then that, when really, minimally half of the time it's nothing more than clearing your browser's temp files, making sure your browser didn't stay open after you closed it, which if you use Windows... MS loves to do, then restarting your computer. With the mega widespread issue at hand, your inability to enable your VPN isn't something to stress over too much (I mean you no disregard at all, I mean it very kindly), because even if you could, it's not working and Norton has yet to own and acknowledge the issue. Something fishy is going on with the Secure VPN. I don't know what, I don't know where it's stemming from, but I spent an entire day reading on Norton and off Norton forums, literally ALL day, and with what I found my gut instinct is telling me that something isn't right, something larger than we know. 

Keep your eye out in the forums for secure VPN threads (go to the Norton Community, then the search bar, and type Secure VPN). At that point all threads started about the VPN will show in a list and you'll be able to see how many issues there are, most of which a huge amount, widespread customer base is experiencing exactly the same way, for the same time frame. It's a good way for you to stay up to date on what's happening with that, because until they resolve that, whether or not you can enable it won't matter sadly. :-(

Frustrating I know, trust me, I am not doing Norton's job for them again as I did today, early morning, mid morning, afternoon, later afternoon and now near dinner time, reading on Norton and off Norton forums, 100's of threads and the replies and posts within them, as well as responding to them. I did it with purpose though. The squeaky wheel gets the grease. So many, too many, threads were open in the Norton forums and off Norton forums and the issue wasn't being addressed. I knew the only way to get all those voices, all those people, all of those paying customers, all of those lives heard... was for me to do what I did, get into as many threads as I could, respond, create me own thread and push this issue louder and harder. However, I now can't move LOL (no joke), going to give my 3 furbabies their evening treats, and lay here like a lob for the rest of the night lol. 

Best of luck hon, sending blessings to you and everyone else, myself included regarding this VPN issue, it's pretty important to most of us.

Be well.  

@BravoStgc - my kill switch is always off and the issue of either not being able to turn it off (vpn) or turn it on (vpn), prior of course to this mega inability to the VPN widespread issue, if I was online too long or multitasking too long, it always disabled in one of the positions, and with the kill switch off - so unfortunately this is not a solution for me, though thanks so very much for anyone it might help.

@BravoStgc, my auto connect is always off and just checked, remains that way.

I can see your DNS being affected by the VPN as with the VPN active you are actually using the VPN service's DNS servers. Any personally chosen DNS settings for your devices or network are overridden when VPN in use. 

A VPN does not affect your MAC address. You can search on this fact for confirmation.