Solved.
Kudos0

Secure VPN no longer Connecting (Windows 10)

Posted: 09-Nov-2023 | 12:40PM · 8 Replies ·

For about a week our Secure VPN hasn't been working on our laptop (Windows 10). I uninstalled and reinstalled Norton, and still get the same issue.

I rebooted the laptop, still doesn't connect to VPN successfully.

I attempted different VPN regions, still can't connect.

How can I fix it? Could there be a virus preventing it from connecting, even with Norton downloaded on our device and being used for over a year with no problems? 


 

File Attachment: 
Image icon Norton 2023 1109 0.png
Image icon Norton 2023 1109 1.png
Labels: VPN Region, Windows 10
Accepted Solution
Kudos2 Stats

Re: Secure VPN no longer Connecting (Windows 10)

Posted: 10-Nov-2023 | 7:24AM · Permalink

You need to remove those three and then scan, they will pop up again
reboot

Check if VPN works

View Accepted Solution in Context

Replies

Kudos2 Stats

Re: Secure VPN no longer Connecting (Windows 10)

Posted: 09-Nov-2023 | 1:34PM · Edited: 09-Nov-2023 | 1:53PM · Permalink


fwiw ~
Message: "Connection Error: Secure VPN has experienced a connection failure. Please try again later."
https://support.norton.com/sp/en/us/home/current/solutions/v135213476

Kudos2 Stats

Re: Secure VPN no longer Connecting (Windows 10)

Posted: 10-Nov-2023 | 6:26AM · Permalink

For me option two from BJM_'s solution usually works, re-install WAN miniports, easy fast fix.

Kudos0

Re: Secure VPN no longer Connecting (Windows 10)

Posted: 10-Nov-2023 | 6:49AM · Permalink

Thank you. I started following the second option by removing the drivers

 

  • WAN Miniport drivers (IKEv2) 

  • WAN Miniport drivers (IP)

  • WAN Miniport drivers (IPv6)

but under Network Adapter, when I scanned for Software Changes, I didn't notice anything new came up or any on screen instructions. Guess I created another issue.

Accepted Solution
Kudos2 Stats

Re: Secure VPN no longer Connecting (Windows 10)

Posted: 10-Nov-2023 | 7:24AM · Permalink

You need to remove those three and then scan, they will pop up again
reboot

Check if VPN works

Kudos0

Re: Secure VPN no longer Connecting (Windows 10)

Posted: 13-Nov-2023 | 5:19AM · Permalink

Any progress?

Kudos2 Stats

Re: Secure VPN no longer Connecting (Windows 10)

Posted: 14-Nov-2023 | 4:37PM · Edited: 14-Nov-2023 | 4:39PM · Permalink

I was traveling for a few days so I'm catching up on messages. 

Once I removed them, I was able to reconnect successfully to the VPN. When I went back later to Device Manager > Network Adapters, the three WAN Miniport drivers were indeed added back without me doing anything else.

Thank you all for your help!

Kudos0

Re: Secure VPN no longer Connecting (Windows 10)

Posted: 14-Nov-2023 | 4:43PM · Permalink

Thanks

Kudos0

Re: Secure VPN no longer Connecting (Windows 10)

Posted: 15-Nov-2023 | 12:24AM · Permalink

Glad to hear it worked!