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Kudos0

Secure VPN not running

Hi

I installed Norton VPN on my PC and when I double click the icon the program doesn't run. Can someone suggest how to make sure the program is running?

Many thanks,

TJV.

Replies

Accepted Solution
Kudos0

Re: Secure VPN not running

Is this the standalone version of Norton VPN? 

If so, do you see an icon in the system tray? Check the hidden icons. If there, a single click should bring up the interface for the VPN.

Also, you can check Windows Task Manager to see if you see the Norton VPN listed as a running process.

Things happen. Export/Backup your Norton Password Manager data.
Kudos0

Re: Secure VPN not running

Many thanks it was just a hidden icon! Out of interest does the VPN encrypt any connections to the internet? TJV
Kudos1 Stats

Re: Secure VPN not running

You are welcome.

Your data is encrypted before it leaves your computer and is decrypted as it leaves the VPN server as it goes to the final destination. The returning data is then encrypted as it reaches the VPN server and then decrypted after it reaches your computer.

So anyone snooping on your local connection will only see gibberish.

Things happen. Export/Backup your Norton Password Manager data.
Kudos0

Re: Secure VPN not running

My question is the same however, there is no hidden icon in the system tray. And when I visit the Norton help site it lists three Norton Secure VPN types which is kinda odd. I mean  a, b, c and 1, 2, 3 are pretty common ways to distinguish fies with the same name

Kudos0

Re: Secure VPN not running

My question is the same however, there is no hidden icon in the system tray.

Are you using the VPN function included with the new Norton 360 products? If so, there is no system tray icon. You access the feature from the main Norton interface by clicking on the My Norton pillar, then on Turn On, or Open beside the VPN feature.

Things happen. Export/Backup your Norton Password Manager data.
Kudos0

Re: Secure VPN not running

I'm using stand-alone VPN.

Kudos0

Re: Secure VPN not running

Are you using a Windows Admin account, or a standard user account?

When you installed the VPN, did you set it to start automatically with Windows?

Navigate to     C:\Program Files (x86)\Norton Secure VPN\client\Norton Secure VPN.exe   Right click on the .exe and click on Create Shortcut. Create the shortcut on your desktop. Then you can double click on the icon to get the VPN running. It does not start up the interface. You need to click on the System Tray icon to get the interface to show. From there you can click on the gear/settings icon, and you can set the VPN to start with Windows and to automatically connect.

Things happen. Export/Backup your Norton Password Manager data.
Kudos0

Re: Secure VPN not running

Hi, I installed the standalone Norton Secure VPN. It crashes with the Windows error ( file attached ). I'm running Windows 7 ( fully patched ) on an old IBM Pentium 4 machine. Don't laugh, it's served me well, all these years. I have an old graphics driver, which I think is the problem. Is there a workaround for this ? Maybe, an older version of the program ? Needless to say, the drivers can't be updated. The program works on my android smartphone.    

File Attachment: