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Kudos0

Secure VPN not Running

Running Windows 7 and have downloaded Secure VPN.  When I click on the icon to start it running from Norton 360 menu, nothing happens.  3rd time for this issue.  Have had to contact Norton help and they have had to remotely get it up and running (last case # was ).  Checked Task Manager and it is not running.

Replies

Kudos0

Re: Secure VPN not Running

FWIW ~ I usually have better luck from My Norton.

just now
and IDK what is any difference.... but, I have Task Manager > Startup >

Kudos0

Re: Secure VPN not Running

Hello Elder Goat. Open your device manager, listed under "Network Devices" look for Symantec TAP driver being there. 

If it is not run the "Get Support" tool from the Norton UI and allow it to check your install for issues, if issues are found it will correct them.

Cheers

"From DOS to Windows10 what a journey it has been" / MS Certified Professional / Windows Server 2016 Essentials / Windows 10 Professional x 64 version 1909 / build 18363.657 / N360 Deluxe 22.20.1.69/ Norton Core v.288 on Android 2.22 / Opera GX
Kudos0

Re: Secure VPN not Running

Running Windows 7 and have downloaded Secure VPN.  When I click on the icon to start it running from Norton 360 menu, nothing happens.

If you have the new Norton 360 with the VPN, you cannot install the Norton Secure VPN standalone product. The two are not related.

Things happen. Export/Backup your Norton Password Manager data.
Kudos0

Re: Secure VPN not Running

Thanks for your assistance.  The file was under device manager.  I rebooted, no change.  Today, it started.  That seems to be my problem - it is inconsistent.  If I don't start it up on boot up, it often doesn't work.  Since it is running at this moment, problem is "fixed".

Kudos0

Re: Secure VPN not Running

One thing needing answered is the question peterweb proposed. Did you download and install as a side install the stand alone VPN? If so the N360 new products already has the VPN built in. A side install WILL conflict and should be removed. Remove the stand alone and reboot. Then run the VPN within the Norton user interface and note. The standalone VPN will start at boot up, the VPN included in the N360 products WILL NOT.

Cheers

"From DOS to Windows10 what a journey it has been" / MS Certified Professional / Windows Server 2016 Essentials / Windows 10 Professional x 64 version 1909 / build 18363.657 / N360 Deluxe 22.20.1.69/ Norton Core v.288 on Android 2.22 / Opera GX
Kudos0

Re: Secure VPN not Running

I can't recall how VPN was loaded - I know that I was offered a free trial and accepted it. Since then I have had issues with it and twice the NOrton help have taken control of my machine to "fix" the problem.  However, the fix doesn't appear to be long-lived.

Kudos0

Re: Secure VPN not Running

Look in your control panel under "Programs and Features". In your software list look for Norton Secure VPN being installed and Norton Security. If both are there you most likely downloaded the stand alone version of the VPN, The N360 VPN is conflicting with it. Remove the stand alone and reboot. Recheck the VPN and let us know how things are.

Cheers

"From DOS to Windows10 what a journey it has been" / MS Certified Professional / Windows Server 2016 Essentials / Windows 10 Professional x 64 version 1909 / build 18363.657 / N360 Deluxe 22.20.1.69/ Norton Core v.288 on Android 2.22 / Opera GX
Accepted Solution
Kudos0

Re: Secure VPN not Running

I contacted Norton Helpdesk - they did a fix and it has been running fine since.

Kudos0

Re: Secure VPN not Running

Good news. Have a great day.

Cheers

"From DOS to Windows10 what a journey it has been" / MS Certified Professional / Windows Server 2016 Essentials / Windows 10 Professional x 64 version 1909 / build 18363.657 / N360 Deluxe 22.20.1.69/ Norton Core v.288 on Android 2.22 / Opera GX
Kudos0

Re: Secure VPN not Running

[Admin Edit: Comment moved to its own post in Mac board]

Kudos2 Stats

Re: Secure VPN not Running

Today, Norton Secure VPN (360) stopped working. I no longer have access to it. The option is grayed out, and there was a message about not having an internet connection (yes, I do).

Restart doesn't re-enable it. It isn't present in either Task Manager, or in Apps and Features. Symantec TAP Driver is present in Device Manager. No Windows10 updates installed since mid December. Norton needs to fix this.

Kudos1 Stats

Re: Secure VPN not Running

Same problem here, just noticed this evening that Norton Secure VPN is grayed out and stating that I do not have internet, I do.

Tried a couple of restarts, services appear to be running and TAP driver is in place.

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