Solved.
Kudos0

Secure VPN Problem asking for my keychain password

The new keychain requirement for Norton360 has me baffled.  I can't get passed the Always Allow window because it won't accept my password although I changed the iCloud password and selected KeyChain.  I've read the posts on the issue and concluded fixing the problem is long and expensive.  It is really getting to be a pain as every time I go away for a few days, I have to uninstall Norton and then reinstall it before it will do the Live Update.

Can anyone recommend a better antivirus software package for Mac OS?  

[Edit: Clarified Subject]

Accepted Solution
Kudos0

Re: Secure VPN Problem asking for my keychain password

Sorry for the inconvenience,  

Your login keychain password is normally the same as your user password (the password you use to log in to the computer). At login, if your keychain password somehow differs from your user password, it doesn’t automatically unlock and you’re asked to enter the keychain’s password. It’s recommended that you enter your previous user password. If this doesn’t unlock the keychain, the keychain automatically resets.

Note: If you do not remember the keychain password for your Mac, refer the Apple Support article.

Please find the detailed steps below for turning the secure VPN on, 

https://support.norton.com/sp/en/us/home/current/solutions/v138741680

Let me know if you are still facing the issue.

Replies

Kudos0

Re: Secure VPN Problem asking for my keychain password

Just to be sure: You do not need your iCloud Password to give access to the Keychain, but your Password you use to log in on your Mac and you also use to install Applications.
Kudos0

Re: Secure VPN Problem asking for my keychain password

Yes - I too am kind of fed up with Norton for Mac .. Anyone have a replacement suggestion?

Accepted Solution
Kudos0

Re: Secure VPN Problem asking for my keychain password

Sorry for the inconvenience,  

Your login keychain password is normally the same as your user password (the password you use to log in to the computer). At login, if your keychain password somehow differs from your user password, it doesn’t automatically unlock and you’re asked to enter the keychain’s password. It’s recommended that you enter your previous user password. If this doesn’t unlock the keychain, the keychain automatically resets.

Note: If you do not remember the keychain password for your Mac, refer the Apple Support article.

Please find the detailed steps below for turning the secure VPN on, 

https://support.norton.com/sp/en/us/home/current/solutions/v138741680

Let me know if you are still facing the issue.

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