Secure VPN should be on automatically at boot.

Norton VPN is about the most primitive unconfigurable unreliable VPN I have experienced. It repeatedly drops out several times a day with no notifications leaving any jobs that were running completely ruined. It happens both when I am working on the machine and when it is unattended. Basically it seems to drop the connection whenever it feels like it. As I do numerous batch file transfers online ideally unattended it is useless. Even 'Browsec, the free Browser VPN add on, is more reliable (albeit whilst not having the bandwidth and limited configurability). Furthermore Norton VPN  will not attempt to reconnect (other VPN's do). There is no way to control what servers you connect to (other VPNs will show you the load levels on individual servers so you can optimise performance). It does not allow you to specify 'favourite' servers (others VPNs do). Others VPN's wil also provide facilities tuned for Torrenting, Streaming and the likes whereas Norton cannot even offer a basic reliable connection. In addition Norton VPN is also an opaque VPN with little information about it. VPN's are about security (and that means the user must have transparency as to how the system fits together within reason) and are we really meant to trust Norton when their VPN product is so poor and is simply not explained?

I originally started using Norton VPN as I was unhappy with an insecure 'feature' with my other VPN (which I complained to them bitterly about over an extended period). In large part they seem to have got the message and fixed it whereas I can see from previous threads that Norton users concerns with their VPN seem to be ignored, dismissed or paid lip service too.

What is worse is there are no diagnostic or notification capability built into it that I have found so I can't even try to attempt to work out whats causing the dropped connections. Its just not acceptable and whereas at the beginning of this exercise my other VPN was the product at risk it is now Norton 360. If I choose to stay with my current VPN (increasingly likely), I'm not going to waste money on a vast number of features in Norton360 (I do not use their Browser security or Norton Family already). So with the VPN being redundant also I am paying for an  lot of features that I do not use. As a long time user of Norton it is extremely disappointing if not unsurprising. Thing is if they could have provided a reliable VPN that didn't drop out I wouldn't have bothered with a more detailed analysis (and from the prior threads that has been a longstanding problem.......

Do any Norton techs ever respond to these issues? VPN is even more of a critical function with all the working at home. Most larger companies have big buck VPN solutions for remote employees. Was hoping Norton VPN would be able to reliably serve the rest of us. I'd like to see a schematic showing the VPN connectivity for Norton... use an example of connecting to a bank or Amazon. Reliability needs to improve along with autostart option at boot time... if Internet connectivity is dropped for whatever reason, VPN should auto re-establish when service returns. 

agree

totally agree, i didn't even know it was turned off, just got Norton and NOT HAPPY that it doesn't turn on at boot. 

Should we start a one post / day until somebody gets back to us?  Or, do we use the Norton forum to shop a new VPN service.  If VPN is the new gold standard of 'must haves' of internet security, then what's the virus protection package that has an automatic VPN upon startup?  "Express VPN", "cyber ghost", Surfshark, IPVANISH vpn.  Or a VPN on the side that I can ignore the Norton.  

Agree 100%.  I had been using ProtonVPN but switched to Norton VPN when I subscribed to Norton 360 since it was "free."   I soon found out that I mostly forgot to turn it on or, when I did turn it on, it disconnected every time the computer went into sleep mode and I'd forget to manually restart it.  I've switched back to ProtonVPN which automatically turns on at boot up and stays on no matter what. 

Let us know what you find.  It's annoying enough for me to switch platforms entirely.  

I have through facebook

[quote]A simple question. Why doesn't the VPN included with Norton 360 Premium turn on at boot up on a windows 10 machine. The standalone version did. I only changed from Internet Security and Norton VPN to 360 premium to save on paying for two subscriptions[/quote]

this is their reply.

[quote]Thank you for being patient with us. Currently, we do not have such option to turn on Norton Secure VPN automatically. Kindly switch it on manually. You can also post your feedback/suggestion at our community forum here: https://community.norton.com/forums/product-suggestions. Please let us know if you have any queries. ​-Mishal[/quote]

and my reply to that 

[quote]I knew this already. The question was WHY Doesn't it turn on automatically. It is something that has been asked for by many people. Please see https://community.norton.com/en/forums/secure-vpn-should-be-automatically-boot [/quote]

And their response.

[quote]Currently, We do not have such option available to turn on Norton Secure VPN automatically. We will give your feedback to our engineering team. -Mishal[/quote]

It's been almost a year since I became involved with Norton's Security software products. In the most recent tech support remote session, I pointed this issue out again. The web database information is often inconsistent with the product installed on your devices which is highly frustrating considering these things fling the door open to professional criminals to get access to your information.

As a side note concerning the VPN being designed to turn off, unless you shut down your network, it leaves the opportunity for unsavory individuals to use your equipment the entire time.

I think Norton does not care about its users, it is incredible that one of the companies with the most money in the world of computer security cannot have at least a decent VPN service, it is the worst VPN I have used in my entire life, inclusive it's worse than some free ones.

We need this feature. I have to turn on every day and every time the net disconnects, it's annoying!!

Typical of them not to notify us. I have complained directly to their tech people many times and still they don't have the courtesy to inform us of a fix.

Please note it still isn't set to on at boot up as default. You need to open up Norton 360, click on the down arrow at the side of Secure VPN and then click Settings and move the sliper to on for Auto Connect.  Once that is done, go back to Home and click turn on and set whichever country you want. 

I haven't been able to reboot yet to prove it, but this feature wasn't there before.

Fingers crossed it works properly at boot up and hibernate or sleep mode as it states.

I found out quite by accident last week when I was setting up Norton 360 on my daughter's computer.  As I was going through each option for set-up I came to the VPN and thought that looks different.  It's actually been working like it should since then.

Please make this feature available for macOS too. It's no rocket science, is it?