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Kudos0

Secure VPN stops access to some websites

I have just installed Secure VPN to my iPad and iphone and now I can’t access my bt.com account pages or norton community pages.  I just get a message saying safari connection reset and nothing happens.  If I turn off the VPN then everything is OK.

Replies

Kudos0

Re: Secure VPN stops access to some websites

Have you tried restarting your devices since installing Norton VPN? Do you have any other Norton or security apps installed?

Things happen. Export/Backup your Norton Password Manager data.
Kudos0

Re: Secure VPN stops access to some websites

Tried that - can now access norton community but still a problem with bt pages. The only other Norton product I have is VIP Access.

Kudos0

Re: Secure VPN stops access to some websites

I just tried BT.com and was able to access the login page. As I have no account, I could not go further. How far do you get on that site?

If it is only the one site, it sounds like some localized issue? Have you tried BT support to see if maybe they block VPNs for some reason?

Things happen. Export/Backup your Norton Password Manager data.
Kudos0

Re: Secure VPN stops access to some websites

Just had another thought. What country is Norton VPN using for a virtual location? If you are connected to another country from where BT is located, that could explain why you are blocked. Try choosing the country you are in as the virtual location for the VPN.

Things happen. Export/Backup your Norton Password Manager data.
Kudos0

Re: Secure VPN stops access to some websites

Thanks for the suggestions, tried them all but no success.  Can login to bt but then can't get to personalised pages.  However, I can get to BT Mail.  I think the problem is with the site rather than the VPN so I’ll get in touch with them.

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