Please Sign In with Norton Account to Ask a Question or comment in the Community
Posted: 04-Jul-2021 | 6:36AM · 11 Replies · Permalink
Ive had Norton for months now and it only worked for my windows 10 hp the first 2 weeks I have uninstalled and reinstalled the app twice, I switched out of S mode. I tried taking the lock off my phone with my fingerprint. Ive done so many things suggested and still No Connection
Posted: 05-Jul-2021 | 6:38AM · Permalink
I have tried to download VPN after it has disappeared from my iMac. Followed all the instructions several times and all it does is download Norton360. Not a happy bunny as I want the VPN protection.
Posted: 06-Jul-2021 | 8:01AM · Edited: 06-Jul-2021 | 8:04AM · Permalink
I don't understand why I cannot connect to Secure VPN and have never been able to since installing Norton 360 months ago.
The My Norton control panel shows that my Secure VPN connection is unprotected and when I click on the yellow 'turn on' box in Windows 10, I get a NortonLifeLock message informing me that Secure VPN is establishing a safe network connection, but this immediately followed by an error message stating "Secure VPN has experienced a connection failure. Please try again later".
It doesn't seem to matter how many times I try later, because exactly the same thing happens and I'm no further forward.
I have the same problem on both of my Desktop PC's which are supposed to be protected by Norton 360.
Any help would be appreciated.
Posted: 06-Jul-2021 | 9:37AM · Edited: 06-Jul-2021 | 9:42AM · Permalink
Did you try Google Public DNS?
FWIW ~ please review:
Message: "Connection Error: Secure VPN has experienced a connection failure. Please try again later."
This problem can occur if Norton Secure VPN fails to establish a connection to the VPN server. Make sure that your device is connected to the Internet.To fix this problem, uninstall and reinstall the WAN Miniport drivers and reset the network adapter settings. If the problem persists, uninstall and reinstall Norton.
[...]
What if this didn't work?
[...]Need more help?
- Error: (9012, 13801) "An error is preventing the VPN from connecting. Reference error ID 13801"
- Error: (9012, 87) "An error is preventing the VPN from connecting. Reference error ID 87"
- Error: (9012, 809) "An error is preventing the VPN from connecting. Reference error ID 809"
- Error: (9012, 13819) "An error is preventing the VPN from connecting. Reference error ID 13819"
https://support.norton.com/sp/en/us/home/current/solutions/v135213476 - 03/04/2021
Fix problem with Norton Secure VPN screen if it stays at "Connecting"
This problem can occur if Norton Secure VPN fails to establish a connection to the VPN server. Make sure that your device is connected to the Internet.If the problem persists, select one of the following depending on your product and operating system:
- I have Secure VPN installed with Norton 360 on Mac
- I have Norton Secure VPN on Windows
- I have Norton Secure VPN on Mac
Need more help?
- Fix problem opening Norton Secure VPN
- Learn why media streaming services or apps do not work when connected to Norton Secure VPN
https://support.norton.com/sp/en/us/home/current/solutions/v124879257 - 05/20/2021
FIX: Norton Secure VPN stopped working (7 solutions)
[...]
4 Change your DNS settings
6 Reinstall the WAN Miniport drivers
[...]
....helped my "Connection Error"
https://windowsreport.com/norton-vpn-stopped-working/ - Dec 15, 2020
Please review:
Posted: 06-Jul-2021 | 12:21PM · Permalink
This "solution" does not work. Step 4 has been updated by my ISP to TCP/IPv6 and steps 6 and 7 are not available DNS server addresses
Did you try Google Public DNS?
Posted: 06-Jul-2021 | 1:39PM · Permalink
Just tried the corrected "solution". I restarted my computer after resetting the network. Still didn't work. Same error message.
Posted: 06-Jul-2021 | 1:50PM · Edited: 06-Jul-2021 | 2:02PM · Permalink
Nan P Wagner:
Just tried the corrected "solution". I restarted my computer after resetting the network. Still didn't work. Same error message.
Thanks
Norton Secure VPN documentation does not denote stand-alone Norton Secure VPN vs Norton 360 Secure VPN.
I'm Norton 360 Secure VPN. Changing my router Firewall security setting, changing my DNS and reinstall WAN Miniport drivers....helped my "Connection Error"... at different times.
Curious, have you tried "Uninstall and reinstall WAN Miniport drivers"
https://support.norton.com/sp/en/us/home/current/solutions/v135213476
Chat with NortonLifeLock Member Services
https://support.norton.com/sp/en/us/home/current/contact-chat
Call NortonLifeLock Member Services
https://support.norton.com/sp/en/us/home/current/contact-phone
click > My issue isn't listed above
Please fill out this form to Chat or to Get Phone Number
Posted: 06-Jul-2021 | 3:21PM · Edited: 06-Jul-2021 | 3:44PM · Permalink
I've now managed to turn on Secure VPN on my Windows10 desktop PC by uninstalling and reinstalling WAN Miniport drivers as suggested on Norton's support website.
Thank you for suggesting other possible solutions. I hope the other two people find a solution.
Posted: 06-Jul-2021 | 3:27PM · Permalink
Andy Mann:I've now managed to turn on Secure VPN on my Windows10 desktop PC by uninstalling and reinstalling WAN Miniport drivers as suggested on Norton's support website.
Thanks
Posted: 08-Jul-2021 | 10:03AM · Permalink
None of the solutions above worked.
Posted: 08-Jul-2021 | 10:07AM · Edited: 08-Jul-2021 | 10:17AM · Permalink
Nan P Wagner:
None of the solutions above worked.
Please list tried solutions. Did Norton Secure VPN ever work, for you? R U Norton 360 Secure VPN? R U Windows? We have more than thread starter posting in this thread.
For Norton technical issues please include details for faster assistance from our forum Gurus and contributors:
Note: DO NOT POST any personal information(email/order details/account ID/Product key/Full name/ address..etc) in public forums posts/comments or share with other forum customers.
Chat with NortonLifeLock Member Services
https://support.norton.com/sp/en/us/home/current/contact-chat
Call NortonLifeLock Member Services
https://support.norton.com/sp/en/us/home/current/contact-phone
click > My issue isn't listed above
Please fill out this form to Chat or to Get Phone Number
There are currently 6 users online.
This thread is closed from further comment. Please visit the forum to start a new thread.