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We are getting notifications from Norton that my desktop device is no longer protected. We recently renewed our subscription and received notification that all of our devices are good for a couple years. Please advise us as to what is going on. My email is coxondr@verizon.net. thanks for the help.
Posted: 21-Oct-2023 | 11:30AM · Edited: 21-Oct-2023 | 11:44AM · Permalink
How did you renew? automatic renewal or new subscription from Norton.com?
Does your Norton product report expired?
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Renew your expired Norton subscription
https://support.norton.com/sp/en/us/home/current/solutions/v20230717153704555
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Enter a Product Key
Returning customer? Sign In
https://my.norton.com/home/setup
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What is the full message?
for example:
Message: "You are no longer protected. Your computer and data are at risk! Renew Now"
https://support.norton.com/sp/en/us/home/current/solutions/v117675374
For Norton technical issues please include details for faster assistance from our forum Gurus and contributors:
Posted: 25-Oct-2023 | 4:05PM · Permalink
@DavidR Coxon
Please post progress.
Thanks
Posted: 26-Oct-2023 | 1:41AM · Permalink
We are still getting notifications from Norton that my desktop device is no longer protected. Our laptop and I-phone indicate remain protected. As mentioned before, we recently renewed our subscription and received notification that all of our devices are good for a couple years. Please advise us as to what is going on. Thanks for the help.
Posted: 26-Oct-2023 | 4:47AM · Edited: 26-Oct-2023 | 5:24AM · Permalink
DavidR Coxon:
recently renewed our subscription
received notification that all of our devices are good for a couple years.
A) How did you renew? automatic renewal or new subscription from Norton.com?
B) Did you renew with new key from a reputable third-party vendor?
C) You have a multi-year Norton subscription?
D) How many devices?
E) What is your Norton product? Norton 360 Deluxe?
F) Are you United States?
Notification from Norton is by email or in-product?
What is the full exact message/notification text?
~ for example:
Message: "You are no longer protected. Your computer and data are at risk! Renew Now"
https://support.norton.com/sp/en/us/home/current/solutions/v117675374
Please restart (not Shut down) desktop.
Does Windows Updates run?
Any pending Windows Updates?
1) Please Sign In at Norton 360 - My Account - with the same email address/Norton account as other devices?
2) Please run Subscription Status:
3) Please run Get Support
4) Please Enter Product Key: (from your Norton account)
5) Is the date and time correct on desktop?
6) Does Norton LiveUpdate run?
7) Does your Norton desktop product report expired?
8) What is the full exact notification/message?
~ for example:
Message: "You are no longer protected. Your computer and data are at risk! Renew Now"
https://support.norton.com/sp/en/us/home/current/solutions/v117675374
For Norton technical issues please include details for faster assistance from our forum Gurus and contributors:
Maybe, your Norton desktop product (Norton 360) needs a refresh install?
Norton Community does not have access to your Norton account, subscription nor payment details.
Maybe, Contact Norton Support regarding your "desktop device is no longer protected".
Find out how many devices you can protect with your Norton subscription
https://support.norton.com/sp/en/us/home/current/solutions/v53465626
FAQ: Norton subscription status
https://support.norton.com/sp/en/us/norton-360/current/solutions/v136019247
Please post progress:
Posted: 26-Oct-2023 | 5:26AM · Edited: 26-Oct-2023 | 5:48AM · Permalink
Using your Norton product key
https://support.norton.com/sp/en/us/home/current/solutions/v54413149
Activate or renew your Norton subscription
https://support.norton.com/sp/en/us/home/current/solutions/v24808774
Activate your Norton subscription
https://support.norton.com/sp/en/us/home/current/solutions/v24808774
Set your Norton product to allow you to remotely manage your protected devices
https://support.norton.com/sp/en/us/norton-360/current/solutions/v72910774
Enter a Product Key
Returning customer? Sign In
https://my.norton.com/home/setup
Download and install your Norton device security
https://support.norton.com/sp/en/us/norton-download-install/current/solutions/kb20090708112600EN
Posted: 17-Nov-2023 | 11:18PM · Permalink
@DavidR Coxon
Please post progress.
Thanks
Posted: 22-Nov-2023 | 8:20AM · Permalink
@DavidR Coxon
Please post progress.
Thanks
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