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Kudos0

Security does not recognize that it has performed a scan or backp

I am running the latest version of Norton Security with Backup on my laptop (Windows 7) and my desktop (Windows 10).  Today I ran a full backup on the laptop, but the console is still giving me the big red warning that my computer has not been backed up.  Similarly I ran a full system scan on my desktop and the console is giving that big red warning saying I am at risk because a scan has not been run.  What the heck is going on?

Replies

Kudos0

Re: Security does not recognize that it has performed a scan or backp

Hi, Disciplec. Have you run Live Update until no more are found, and then rebooted ? Sometimes that works.

Windows 10 needs to be completely shut down, for Norton to correctly operate.

http://www.tenforums.com/tutorials/7418-shut-down-computer-windows-10-a....

Also, it is suggested Fast Start Up be disabled, as this is known to cause issues.

http://www.tenforums.com/tutorials/4189-fast-startup-turn-off-windows-10...

If this doesn't solve your problem, you may want to run the Norton Remove and Reinstall Tool, which will give you a fresh copy.

http://www.norton.com/nrnr  If used, please read the Before you begin note and run live Update again, until no more are found.

Reboot for good measure. Let us know how you go.

Windows 10 Home X 64
Kudos0

Re: Security does not recognize that it has performed a scan or backp

Yes, live update has been run until it stops updating. I fully shut down both computers every night. The problem is still present on both machines this morning. Something else strange is going on also, but I don't know if it is related. Earlier this week I signed on to mynortonaccount.com to see what housekeeping might need doing. There were maybe half dozen devices listed, some of which necessarily were long gone old computer. Not being able to tell which device listing related to which computer, I deleted them all except for my iPhone. Then I attempted to add back the laptop and desktop, clicking the Download Norton button. Download Manager installs successfully, but on the next step the run prompt to install Norton does not appear at the bottom of the browser and the computer does not appear on the device list.

Kudos0

Re: Security does not recognize that it has performed a scan or backp

[deleted]

Kudos0

Re: Security does not recognize that it has performed a scan or backp

Well, I am getting there, but by fits and starts.  I ran the uninstall/reinstall tool on the Win 7 laptop.  The reinstall failed.  I ran Power Eraser and that came out clean.  Perhaps the failure was fortuitous in a way. I was able to successfully do an install from mynortonaccount.com and that both got the software installed and got my laptop to again appear on my devices list.

On the Win 10 desktop, I uninstalled Security directly and then reinstalled it from mynortonaccount.com, but that did not get my desktop added to my devices list.  So I guess I will try again and use the uninstall/reinstall tool.  If I am lucky the reinstall will again fail and I will be able to install from mynortonaccount.com AND get the desktop back in my devices list.  Sigh!

Kudos0

Re: Security does not recognize that it has performed a scan or backp

Good fortune with the Win 10 desktop.  This time the uninstall/reinstall worked AND the desktop got added as a device, so now the device list is once more correct.  All that remains to be seen is if the new installations will recognize backups and scans they have made.  Running those now.

Kudos0

Re: Security does not recognize that it has performed a scan or backp

Hi, Disciplec. Downloading from your Norton account is usually the best way, as it is always the most up to date version and is also pre-activated.

Hope everything works as it should.

Windows 10 Home X 64
Kudos0

Re: Security does not recognize that it has performed a scan or backp

OK, everything now working again.

One last question.  How do I get rid of the uninstall/removal tool, which now opens every time I boot my laptop.  It is not on the programs list in the Control Panel.

Clay

Kudos0

Re: Security does not recognize that it has performed a scan or backp

I think the reason you can't find the removal tool in Programs is that it is not so much a program as a file (e.g. Word document).  I just drop the removal tool icon in the Recycle Bin and delete it.  That has always done the trick for me.  But even if you keep the tool, it shouldn't open on its own during booting; that is strange.

Semper ubi sub ubi
Kudos0

Re: Security does not recognize that it has performed a scan or backp

It was a typo.  I should have said uninstall/reinstall tool.

Clay

Kudos0

Re: Security does not recognize that it has performed a scan or backp

Hello

It sounds to me that you have a defective Remove and Reinstall Tool. That tool is very easy to run and it reinstalls your Norton product on it's own. As Inquirer says, your experience with that tool is odd. Check your Download Folder to see if the Tool is listed there. Check your startup programs to see if it gives you the path of the Tool. Check for it using Search. When you do find it, do delete it since it sounds like it is defective.

BTW, how did you contact support? Was it the official Norton Support? Please respond back as I want to make sure that it was the official customer support and not some fake group who might installed something malicious.

Thanks.

Success always occurs in private and failure in full view. Windows 10 Pro 64 bit Norton Core Security Plus 22.18.0.213 Core Firmware 282 I E 11 Chrome latest version.
Accepted Solution
Kudos0

Re: Security does not recognize that it has performed a scan or backp

The tool was downloaded directly from Norton.  Hopefully the issue is now solved.  The tool did not open when I booted this morning.

Thanks to all for your assistance.

Kudos0

Re: Security does not recognize that it has performed a scan or backp

Hi Disciplec,

As strange as it sounds, I ran into a similar situation on my Vista Laptop after attempting to run the Norton Remove and Reinstall Tool (NRnR).   I downloaded and started the NRnR, the uninstall worked flawlessly, it rebooted and the reinstall failed.  I then went to my Norton Account and installed from there.  Every reboot after that the NRnR would open - the same as you were seeing.

I found the NRnR download listed as an Application on my Win 7 system as:

C:\Users\UserName\Downloads\NRnR

 I can't prove it, but I feel for whatever reason NRnR failed the install part, the fact we reinstalled from another source (our Norton Account), the NRnR never completed, so it was popping back up at the next reboot.

Alas, I do not remember what I did to get rid of it - but it is gone.

Kudos0

Re: Security does not recognize that it has performed a scan or backp

You know, the exact same thought occurred to me this morning.  I wondered if NRnR did not recognize the installation that had been made via mynortonaccount.com and was determined to finish the installed it failed to complete previously.  That you had the same experience buttresses that theory.

There was a big Win 7 update yesterday, so something about that may have stopped its efforts to operate, or possibly it is programed to stop after so many tries.

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