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Kudos0

Security History/Log is Missing/ Not Showing Intrusion Attempts/Threats.

I had been having trouble accessing my.norton.com and renewing my subscription. When I went to the page sometimes it would say that "can't reach page"... Cleared/reset the browser cookies/data. Cleared the DNS cache and managed to get/log in my.norton.com but was never signed in on the main norton.com and couldn't add product as the cart was always empty!

I thought maybe I had some issue...

So I did a full scan and found nothing. I went to the Performance Tab because I knew that there is an Event Graph to see any past alerts and noticed something strange....

Since 9/29/2019 there have been intrusion threats but there is no record of them in the Security History (by clicking View Details). The log is also missing Other Threats. Today there were 18 Other Threats in the Event Graph for 10/28/19 but nothing is showing other than the Removal of 2 cookies under Resolved Actions! The Event Graph also shows an Intrusion Threat for 10/28/2019 but nothing in the history by clicking view details!!! Network/Firewall Activity Logs don't show anything either. What is going on?

Replies

Kudos0

Re: Security History/Log is Missing/ Not Showing Intrusion Attempts/Threats.

Hi

just showing my observation with 'View Details'
Note: I needed to scroll for 10/27 events

Kudos0

Re: Security History/Log is Missing/ Not Showing Intrusion Attempts/Threats.

I actually don't have any intrusion attempt listed. The only things listed are Info.

Kudos0

Re: Security History/Log is Missing/ Not Showing Intrusion Attempts/Threats.

Hmm, you've refreshed your Norton install or you think "bug" is in Norton program?

Kudos0

Re: Security History/Log is Missing/ Not Showing Intrusion Attempts/Threats.

I haven't refreshed my install just regular live updates. I am hoping that it's a "bug" but I am also considering the worst senario that my computer could be compromised. This is a new PC but my previous computer has been infected in the past. So I'm a bit worried. I have never downloaded anything unless it is directly from an official site ex: Corel. My info has been comprised in breaches but I have always changed my passwords. So I have no clue. 

Kudos0

Re: Security History/Log is Missing/ Not Showing Intrusion Attempts/Threats.

Hmm, my Other Threats:4 - View Details
calls 'Resolved Security Risks'

and my Intrusion Threats:7 - View Details
calls 'Intrusion Prevention'
Note: I refreshed my Norton install yesterday and have been testing malware URLs.

Kudos0

Re: Security History/Log is Missing/ Not Showing Intrusion Attempts/Threats.

Hello Ugh. You said:

This is a new PC but my previous computer has been infected in the past.

Did you remove any "trial" security software on the new PC before installing Norton? And are there now, more than one security suites running at the same time? Did you restore ANY software from a previous backup which may be infected? 

Cheers

"From DOS to Windows10 what a journey it has been" / MS Certified Professional / Windows Server 2016 Essentials / Windows 10 Professional x 64 version 1909 / build 18363.535 / N360 Deluxe 22.19.9.63 / Norton Core v.288 on Android 2.22 / Opera GX
Kudos0

Re: Security History/Log is Missing/ Not Showing Intrusion Attempts/Threats.

The only Resolved Security Risks are Tracking cookies from 9/6/2019. There is nothing else listed.

Kudos0

Re: Security History/Log is Missing/ Not Showing Intrusion Attempts/Threats.

Were my machine.  I'd refresh my Norton install. 

and per @SoulAsylum >
Did you remove any "trial" security software on the new PC before installing Norton?
And are there now, more than one security suites running at the same time?
Did you restore ANY software from a previous backup which may be infected? 

Kudos0

Re: Security History/Log is Missing/ Not Showing Intrusion Attempts/Threats.

This was a brand new PC and I had upgraded the HHD to a brand new SSD with a clean fresh  install. Other than Windows Defender which got disabled when I installed Norton I have no other antivirus. I have not reinstalled any old software. There were no trial software.

I have not yet reinstalled Norton but I think I should try that.

Kudos0

Re: Security History/Log is Missing/ Not Showing Intrusion Attempts/Threats.

Run 'Get Support'....just to see.
and since you feel your Norton is not working properly.... usual advice is run Norton Remove and Reinstall Tool.

Or, Chat with Official Norton Support to check whats what.

Kudos0

Re: Security History/Log is Missing/ Not Showing Intrusion Attempts/Threats.

Yes, I will try that. Hopefully this will fix the issue.

Kudos0

Re: Security History/Log is Missing/ Not Showing Intrusion Attempts/Threats.

Thanks for the feedback. Do you have "fast startup" enabled in your power settings? Here is how to check for that in case you are not familiar with it. Fast startup can and will cause issues with software although not on all machines. Disable it and reboot if it is enabled. Disabling it will not have any negative effects on your SSD. Run an on demand scan, lets see if it shows in your history.

Cheers

"From DOS to Windows10 what a journey it has been" / MS Certified Professional / Windows Server 2016 Essentials / Windows 10 Professional x 64 version 1909 / build 18363.535 / N360 Deluxe 22.19.9.63 / Norton Core v.288 on Android 2.22 / Opera GX
Kudos0

Re: Security History/Log is Missing/ Not Showing Intrusion Attempts/Threats.

1) Auto Fix did not find any issues.

2) Disabled Fast Startup and did Scan. Found out it 112,918 Trusted files, Skipped 886,902 files, 0 Risks. So I checked Antvirus settings. A windows system folder was excluded. Found only 2 ports are protected SMTP 25 and POP3 110. Checked Firewall Network Trust is Public! Did a Norton Insight Scan after a refresh Found nothing. Reset all settings to default. Cleared/Purged any exceptions. Only the same  2 ports are protected despite defaults and changing Network trust to Private, and re changing Network trust to Public just to see. Found no changes to Protected Ports .  Did Full System Scan After resetting exclusions Files, Same number of Trusted Files, Skipped 170,206 files, 0 Risks.

3) Since nothing changed I will use NRnR to remove and reinstall to see if it changes anything as Alerts still shows 18 Other Threats and nothing in Security History shows that it is resolved.

Will update again after reinstall.

Kudos0

Re: Security History/Log is Missing/ Not Showing Intrusion Attempts/Threats.

\System Volume Information\ is Default.

System Volume Information contains your Windows System Restore points.  This is excluded from scans by default because restore points cannot be modified, so viruses backed up to restore points cannot be removed.  This is OK, because viruses cannot run from a restore point, anyway.  Scanning System Volume Information is therefore not necessary, and it is very time consuming.

https://community.norton.com/en/comment/2672363#comment-2672363 

Kudos0

Re: Security History/Log is Missing/ Not Showing Intrusion Attempts/Threats.

Thanks, I will make sure not to remove it after reinstall.

Kudos0

Re: Security History/Log is Missing/ Not Showing Intrusion Attempts/Threats.

The issue of the performance graphs showing a detection and history not showing anything was discussed in this thread.

\https://community.norton.com/en/forums/norton-security-2219865-showing-intrusion-threats-performance-graphs-not-security-history

And Norton employee Sunil_GA replied here.  https://community.norton.com/en/comment/8224391#comment-8224391

Things happen. Export/Backup your Norton Password Manager data.
Kudos0

Re: Security History/Log is Missing/ Not Showing Intrusion Attempts/Threats.

Thanks I appreciate the link regarding Banking Protection, but I am not sure if this is the issue.

I had not visited any Banking sites today but still had an Intrusion Alert on the Graph and nothing in the Security History.

I have never activated the Banking Protection. (I didn't even know about it because it never triggered even when I visited in the past.)

Also the dates that correspond with the alerts on the graph don't match my browsing history/ visits to Banking sites...

Also Other Threats are not showing in Security History.

So I am not sure if that is the issue here because it doesn't fit why the alerts showed up today 10/28/2019 or other days in the past..

I will just have to keep monitoring if Intrusion Alerts and Other Alerts are not being recorded in Security History. But am hoping the reinstall resolve the issue.

peterweb:

The issue of the performance graphs showing a detection and history not showing anything was discussed in this thread.

\https://community.norton.com/en/forums/norton-security-2219865-showing-intrusion-threats-performance-graphs-not-security-history

And Norton employee Sunil_GA replied here.  https://community.norton.com/en/comment/8224391#comment-8224391

Kudos0

Re: Security History/Log is Missing/ Not Showing Intrusion Attempts/Threats.

@Ugh

Do you want me to send you test link/s by PM.  

Kudos0

Re: Security History/Log is Missing/ Not Showing Intrusion Attempts/Threats.

Thanks bjm_

Sure, send them. I will test them tomorrow.

Kudos0

Re: Security History/Log is Missing/ Not Showing Intrusion Attempts/Threats.

Kudos0

Re: Security History/Log is Missing/ Not Showing Intrusion Attempts/Threats.

Issue status Update: Fixed

We have released Norton Security 22.19.9.63 product update for Windows fixing an issue where "Threats that are detected on Performance Graph were not recorded in the Security History under Intrusion Prevention” via LiveUpdate. Please run LiveUpdate to receive an update and let us know the issue fix. Thanks for your patience. 

Please refer Norton Security 22.19.9.63 for Windows is now available! Product Update Announcement blog for more details

Sunil_GA | Norton Forums Administrator | Symantec Corporation