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Kudos0

Security at risk always shows up

Posted: 07-Jul-2021 | 7:32PM · 1 Reply ·

Every time I do a Norton scan because I have a security risk that is in red, the message says completed and fixed and the security risk icon  is still in red. How can this be fixed? Thank you.

Replies

Kudos0

Re: Security at risk always shows up

Posted: 08-Jul-2021 | 7:31AM · Edited: 08-Jul-2021 | 7:41AM · Permalink

Message: "You are at risk. Your PC needs to be scanned for viruses and spyware"

This message can appear due to several reasons, and may not disappear even after you click Fix Now in Norton.

View detailed steps
[...]

Please review: https://support.norton.com/sp/en/us/home/current/solutions/v107431887

Message: "You Are At Risk"

The appearance of this message may not be due to any threats. Your Norton protection can display this message if:

  • Not enough cloud storage space

  • One or more of the security features like Auto-Protect, Firewall, or SONAR are turned off.

  • The definitions are not up-to-date or routine scan has not completed

When you see this alert on the product, click Fix Now.

If Norton cannot fix the problem with the feature, or cannot run LiveUpdate or a scan, you may see a different error in the Fix Now window. Select one of the following:
[...]

Please review: https://support.norton.com/sp/en/us/home/current/solutions/v119294825

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  • Norton product name and version
  • Operating system - version / build 
  • Norton error message / error code / screen shot
  • Steps to reproduce issue

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