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Kudos0

Security turns off

I Am using Norton Mobile Security and I am having issues with the Anti-Malware. It will turn off and say I am 50% protected . To be 100% protected it says I get a message that says Permission Required Turn on Norton Security Service in order to activate extra security features in real-time. I press Turn on and it brings me to Accessible settings menu and under the Norton App the service is on I have to turn it off and then on to get back to 100%(fully protected). All this happens at random I attended some photos

If you feel like I helped you or anyone else please give kudos and accept the answer as answered.

Replies

Kudos0

Re: Security turns off

What device and Android version are you using?

Has this just started happening? Have you been using NMS for some time with no sign of this issue?

Try turning your device off and restarting it.

Things happen. Export/Backup your Norton Password Manager data.
Kudos0

Re: Security turns off

It's been happening for sometime now. I have a Motorola Moto Z2 Play running Android 8
If you feel like I helped you or anyone else please give kudos and accept the answer as answered.
Kudos0

Re: Security turns off

Can you quantify the 'for sometime now'? Did you get an upgrade to Android 8 around the time this started happening?

Try checking for any battery optimization settings in Android Settings and turn off an battery optimization for NMS.

Things happen. Export/Backup your Norton Password Manager data.
Kudos0

Re: Security turns off

No I did not upgrade to 8 around this time but I would say it started two months ago. Randomly it might not do it again for two weeks. I checked and I I switched battery optimized off see what happens
If you feel like I helped you or anyone else please give kudos and accept the answer as answered.
Kudos0

Re: Security turns off

If turning off battery optimization does not help, sending logs to Norton will help diagnose the issue.

Open the NMS app and tap the three bars at the top left. Tap on App Settings, and scroll down to the Logging section. Turn on Enable Debug Log. Then continue using your device until your issue happens again. After the issue has happened, go back to the Debug Log setting and turn it off, then tap on Send Error Report with log files. In your submission include your forum user name and a link to this thread.

Let me know if/when you send logs, and I'll let my contacts know to look for them.

Things happen. Export/Backup your Norton Password Manager data.

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