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Kudos0

Selected folder/file backups

Posted: 14-Nov-2023 | 8:14PM · 13 Replies ·

Like Toohip in https://community.norton.com/en/forums/selected-folderfile-backups, I have the same problem. I didn't understand how to select folders and files to back up the first time, and ended using almost all of my space. I since figured out how to properly select files and folders to back up, but I have no space left available, and when I try to delete the first back up set, and start over again with a new backup set, I'm told that I can't delete the first set. See the attached png file. How do I fix this?

File Attachment: 
Image icon Cannot Delete Your Only Backup Set.png

Replies

Kudos0

Re: Selected folder/file backups

Posted: 14-Nov-2023 | 11:40PM · Edited: 14-Nov-2023 | 11:51PM · Permalink

Can you create a new backup set?

You cannot delete a backup set if only one backup set is available.
However, you can create a new backup set before you delete the old backup set.

Manage backup files on Norton Backup Drive -
https://support.norton.com/sp/en/us/home/current/solutions/v19828933

Norton 360 plans come with a fixed amount of shared storage space. 
Upgrade to a higher plan to get more storage space.
Remove previously backed-up files to free up storage space. 

Fix problems with storage space in Cloud Backup
https://support.norton.com/sp/en/us/home/current/solutions/v128450551

Kudos0

Re: Selected folder/file backups

Posted: 15-Nov-2023 | 12:01AM · Permalink

Turn on Norton backup from Settings window
https://support.norton.com/sp/en/us/norton-360/current/solutions/v7821374

Get started using Norton Cloud Backup 
https://support.norton.com/sp/en/us/norton-360/current/solutions/v19213795

Delete backup set and files 
https://support.norton.com/sp/en/us/home/current/solutions/v19828921

Manage backup files on Norton Backup Drive 
https://support.norton.com/sp/en/us/home/current/solutions/v19828933

Modify settings for or rename your Norton Backup sets 
https://support.norton.com/sp/en/us/norton-360/current/solutions/v19828922

Add or exclude files and folders in your backup sets 
https://support.norton.com/sp/en/us/norton-360/current/solutions/v20534334

View or change the default file types or file extensions that Norton includes in backups
https://support.norton.com/sp/en/us/norton-360/current/solutions/v7344814

Restore pictures, music, or other important files from Norton backup sets 
https://support.norton.com/sp/en/us/norton-360/current/solutions/v6958542

Choose the location of the files to be restored before running Norton Backup 
https://support.norton.com/sp/en/us/norton-360/current/solutions/v7927242

Fix problems with storage space in Cloud Backup
https://support.norton.com/sp/en/us/home/current/solutions/v128450551

Norton video tutorials - Backup and Restore
https://support.norton.com/sp/en/us/home/current/solutions/v102698236

Kudos0

Re: Selected folder/file backups

Posted: 15-Nov-2023 | 1:44AM · Permalink

I tried creating a new backup set, small enough that it only had one file in it, thinking I could upload that and then delete the other one. When I did, I got a message saying I didn't have enough space available to upload it. I could try again with a smaller file and see what happens. I will take a look at the links provided and see if any of it helps. 

I've been using CDRS, DVDs, USB sticks, as well as another computer that's offline to store files, and if I can't get this fixed, I could always continue doing that. Whenever I open Norton now, I get a message saying "Attention you have low storage for online backup," I would like to at least get rid of that. See the attache png

File Attachment: 
PDF icon Attention Low Storage Message.pdf
Kudos1 Stats

Re: Selected folder/file backups

Posted: 15-Nov-2023 | 3:02AM · Permalink

You can configure the existing backup to be smaller, by deselecting files, or you can delete the whole set on my.norton.com, then make the existing backup very small. Then make a new backup set with the files that you want to back up.

If you can't reach the Classic view to modify your backup, press the arrow next to device security and select performance. Don't press fix now because that will take you to a viscous loop...

Kudos0

Re: Selected folder/file backups

Posted: 15-Nov-2023 | 6:34AM · Edited: 15-Nov-2023 | 7:16AM · Permalink

Nathan Peeters:

 you can delete the whole set on my.norton.com, then make the existing backup very small. 

You cannot delete a backup set if only one backup set is available.

@Nathan Peeters
Wonders what happens when @gamott2015 tries to delete/trashcan the default (only) backup set from:
https://my.norton.com/extspa/backup/home

Will gamott2015 see:

Kudos0

Re: Selected folder/file backups

Posted: 15-Nov-2023 | 6:37AM · Edited: 15-Nov-2023 | 7:14AM · Permalink

gamott2015:

I tried creating a new backup set, small enough that it only had one file in it, thinking I could upload that and then delete the other one. When I did, I got a message saying I didn't have enough space available to upload it. I could try again with a smaller file and see what happens. I will take a look at the links provided and see if any of it helps. 

Q: How many GB of GB used does My Norton report is available?
for example:

Maybe, try restoring/downloading some files to a convenient location - temporarily - to create available space. 
https://my.norton.com/extspa/backup/home
Then try to create a new backup set - so, if needed you can delete your original default backup set.

Please post progress. 

Kudos1 Stats

Re: Selected folder/file backups

Posted: 15-Nov-2023 | 11:43AM · Permalink

I created a new backup set with only one small file and was able to delete the larger file, so the problem has been solved. Thanks for your help.

Kudos0

Re: Selected folder/file backups

Posted: 15-Nov-2023 | 12:44PM · Edited: 15-Nov-2023 | 12:45PM · Permalink

Thanks

Q: How many GB of GB used does My Norton report is available?
for example:

Kudos0

Re: Selected folder/file backups

Posted: 15-Nov-2023 | 12:48PM · Edited: 15-Nov-2023 | 12:50PM · Permalink

Nathan Peeters:

or you can delete the whole set on my.norton.com, 

@Nathan Peeters, @peterweb
Can the only backup set be deleted on my.norton.com if it's the only backup set? 

Kudos0

Re: Selected folder/file backups

Posted: 15-Nov-2023 | 3:00PM · Permalink

bjm_:
Nathan Peeters:

or you can delete the whole set on my.norton.com, 

@Nathan Peeters, @peterweb
Can the only backup set be deleted on my.norton.com if it's the only backup set? 

Yes. You can remove the whole backup set and the next time you run backup in 360 it will recreate the new backup set there.

Kudos0

Re: Selected folder/file backups

Posted: 15-Nov-2023 | 3:04PM · Edited: 15-Nov-2023 | 3:08PM · Permalink

peterweb:
bjm_:
Nathan Peeters:

or you can delete the whole set on my.norton.com, 

@Nathan Peeters, @peterweb
Can the only backup set be deleted on my.norton.com if it's the only backup set? 

Yes. You can remove the whole backup set and the next time you run backup in 360 it will recreate the new backup set there.

Hmm, then why does Norton documentation say:

You cannot delete a backup set if only one backup set is available.
However, you can create a new backup set before you delete the old backup set. 

https://support.norton.com/sp/en/us/home/current/solutions/v19828921 

from opening post:

Kudos2 Stats

Re: Selected folder/file backups

Posted: 16-Nov-2023 | 12:19AM · Permalink

You cannot delete the only backup from the Norton on your PC, but you can delete it from my.norton.com without getting that message. The problem starts then because on your Norton (on the PC) the settings are still the same as was before, so if you press fix now it will start backing up the same things as the backup set you just deleted. So you need to not press fix now and go to Performance > backup sets > deselect files and then you can run a backup. it's a very strange and not to the point way of doing things....

Kudos0

Re: Selected folder/file backups

Posted: 16-Nov-2023 | 4:23AM · Permalink

Nathan Peeters:

You cannot delete the only backup from the Norton on your PC, but you can delete it from my.norton.com without getting that message. The problem starts then because on your Norton (on the PC) the settings are still the same as was before, so if you press fix now it will start backing up the same things as the backup set you just deleted. So you need to not press fix now and go to Performance > backup sets > deselect files and then you can run a backup. it's a very strange and not to the point way of doing things....

Oh!...Thanks!!