Not what you are looking for? Ask the experts!
Server Down? Can't logon to internet?
I have been unable to login to my account online and my monitored accounts have no access to the internet. When I try to edit accounts from the icon in the taskbar I get an error saying the computer is part of another account (I have no other account.) I get the following error since yesterday when logging on to my account on the internet:
Sorry, An error has occurred on the server. Please, try your request again later.
An error has occurred with our service, your data is safe, but for your protection and to prevent any possible loss of data your request was halted. The error has been logged and reported and we will look into it shortly.
I have had these issues periodically for a good portion of this month. Please provide an update on what is being done and when the fixes are expected to be completed. Additionally, since my kids accounts have been unable to use the internet please provide instructions on how to uninstall the software when the server is unavailable so we can continue to use the internet.
Unfortunately, if these issues cannot be resolved in a more timely manner going forward, it appears we may need to look to other alternatives for providing parental controls. Additionally, since I also run Norton for all my antivirus and internet security, I may need to look to other alternatives as I cannot afford to have these kinds of issues with the other Symantec products and I am losing confidence in the ability of Symantec to provide reliable software based on these issues.