• All Community
    • All Community
    • Forums
    • Ideas
    • Blogs
Advanced

Not what you are looking for? Ask the experts!

This forum thread needs a solution.
Kudos0

Server Error

I just paid for Norton™ Security Premium, and installed it. My whole reason for purchasing the product (I already have Norton 360) was to use Norton Family. When I try to open Norton Family (from "More Norton"), I repeatedly receive the following error message after attempting to log in:

"Server Error

Your request was stopped for your protection. Your data is safe, and the error has been reported and will be investigated.

Return to the Norton Family homepage and sign in again. If the problem persists, contact Support."

I tried chatting with Tech Support, but have been waiting for over 30 minutes.

How am I supposed to install/use Norton Family?

Thanks

File Attachment: 
Labels: Installation

Replies

Kudos0

Re: Server Error

the problem is trying to use your Norton's Identity Safe auto fill...... can't log in to get your passwords! Talked to customer support chat and waited 20 mins. for a customer support rep. to tell me they are working on the problem and it should be fixed in 24 hours but would not answer if my passwords are still safe!

Kudos0

Re: Server Error

Hi 

Thanks for the report.   We are currently working on the issue and will keep you posted as soon as possible.

Thanks

Katie

Thanks Katie
Kudos0

Re: Server Error

The issue has been resolved. Please try again.  Please let us know the results.

Thanks

Katie

Thanks Katie

This thread is closed from further comment. Please visit the forum to start a new thread.