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Kudos0

Server Error

I am using a Mac trying to get Norton Family. Tried logging in and got the following message:

Server Error

Your request was stopped for your protection. Your data is safe, and the error has been reported and will be investigated.

Return to the Norton Family homepage and sign in again. If the problem persists, contact Support.

Found some threads on the community form but says that Norton was fixing the problem soon. This was 2012! What can I do. 

Replies

Kudos0

Re: Server Error

Hi @JGar,

There was a back-end server issue which caused intermittent server errors for few customers when accessing the Norton Family account. This issue is now resolved. Please let us know if you are still facing issues with Norton Family account login.

Mohanakrishnan G | Norton Forums Administrator | Symantec Corporation

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