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Kudos0

"Session expired. Please sign into your Norton Account."

Norton Identity Safe error message (on HTC One M8 Android 4.4.2 smartphone platform, Carrier AT&T), "Session expired. Please sign into your Norton Account." 1. There's no session to expire, 2. This just happened yesterday afternoon PT (Wed., 02/15/2017), and 3. ALL troubleshooting steps provided by Norton Help online persistently fails. I completed online Norton Help Form, received a case reference number and a phone number to call for assistance. Calling Norton is my next-step. However, I am deeply concerned about loosening my data. Online, I can login in on the site that allows me to change my password, etc. (extremely limited capabilities at this site before signing out -- no access to sync'd data). The site that presumably would allow that reads that an account doesn't exist for my ID (?!?!). Therefore, it seems, years worth of passwords, links, etc., is located ONLY locally on my device now. When I bought my HTC One M8 over one-year ago, I simply installed Norton Identity Safe on it with my existing Norton account already in place. After it verified that, all my data and information automatically downloaded and populated the app on my new phone. Therefore, I have/had an online Norton Identity Safe account. I have no I idea what's going on. Thus, I am deeply concerned about setting up a new online account for fear that a sync will occur in the wrong darn direction and null dataset(s) will wipe out the data that shows in size description under my phone's native App utility. There I force stop NIP, clear cache, and uninstall WITHOUT purging my password, etc., data accumulated over many years, migrated from other apps manually, and the like. Since I rarely use a laptop or tablet anymore, I haven't bothered to sync on my laptop in years -- thinking I have to copies (one locally and one online). I'll be upgrading to Samsung Galaxy S8 Plus relatively soon. Hopefully, this issue will resolve so I won't loose so much and then have to find a different product.

Replies

Kudos0

Re: "Session expired. Please sign into your Norton Account."

P.S. Sorry about misspelled and wrong words, :8(.
Kudos0

Re: "Session expired. Please sign into your Norton Account."

I have the same problem and was on the chat line for 2 hours yesterday with Norton.  Could not resolve.  ID safe also is not working on my desktop.  Going to https://status.norton.com shows that there is a problem with ID safe on the Norton end.

Kudos0

Re: "Session expired. Please sign into your Norton Account."

I have the same problem on a Samsung Galaxy S5.  Anybody got a fix for this?

Kudos0

Re: "Session expired. Please sign into your Norton Account."

Hello

According to the Status Link, it shows that there is a issue with the ID Safe on Norton' end. All I can go by is what that chart shows. If it says ID Safe, then it will affect both Androids and PC's.

Thanks.

Success always occurs in private and failure in full view. Windows 7 Pro 64 bit NSBU 22.9.0.68 IE 11
Kudos0

Re: "Session expired. Please sign into your Norton Account."

I was told "engineering was aware of the problem and working to resolve it. Please allow 48 hours..."

That was two days ago...

My account showed this computer as running a "trial version," also.  They swear everything's working if it shows active on my laptop software.  Today, it show's registered but the computer that I'm viewing it with to be "offline."

Kudos0

Re: "Session expired. Please sign into your Norton Account."

Thanks for the chimes to-date everyone. Today was crazy. I didn't call Norton consequentl -- calendar tasked for Fri, 02/17. I'll update this thread with call's outcome -- with or to say no joy in that.
Kudos0

Re: "Session expired. Please sign into your Norton Account."

Thanks for the chimes to-date everyone. Today was crazy. I didn't call Norton consequentl -- calendar tasked for Fri, 02/17. I'll update this thread with call's outcome -- with a fix or to say no joy re: that, etc..

Kudos0

Re: "Session expired. Please sign into your Norton Account."

We apologize for the inconvenience created we are facing the intermittent server issue and trying our best to sort out,We would update at the earliest possible.

Kudos0

Re: "Session expired. Please sign into your Norton Account."

Any ETA on when the "intermittent" issue might be resolved?  I'm totally unable to access my ID Safe on any device which is an issue because it means I can't get into many of my more sensitive accounts unless I reset all my passwords at each site.

Since ID Safe has been totally offline since 2/15, can you provide any more information on what is going on and when it might be fixed?

Kudos0

Re: "Session expired. Please sign into your Norton Account."

Hello

You can check the status of looking at this link.

https://status.norton.com

Thanks.

Success always occurs in private and failure in full view. Windows 7 Pro 64 bit NSBU 22.9.0.68 IE 11
Kudos0

Re: "Session expired. Please sign into your Norton Account."

Earlier today I tried tapping the PIN button multiple times super fast after submitting my user ID and account password and before the "session expired ..." error message appeared. It seemed to work at the time. I was prompted for my vault password, and I re-setup a PIN to access my vault. I write "seems" because the status of this product reads A-OK. Consequently, I'm not sure if my left thumb is lighting fast, grin, or if a server issue was resolved beforehand. Either way, my immediate issue appears resolved. Now I have figure out how best to backup my data, as well as see if my online sync account is found now. Whether there or not, I'm obviously need redundant backup somewhere off Norton servers -- possibly app redundancy too.
Accepted Solution
Kudos0

Re: "Session expired. Please sign into your Norton Account."

Earlier today I tried tapping the PIN button multiple times super fast after submitting my user ID and account password and before the "session expired ..." error message appeared. It seemed to work at the time. I was prompted for my vault password, and I re-setup a PIN to access my vault. I write "seems" because the status of this product reads A-OK. Consequently, I'm not sure if my left thumb is lighting fast, grin, or if a server issue was resolved beforehand. Either way, my immediate issue appears resolved. Now I have figure out how best to backup my data, as well as see if my online sync account is found now. Whether there or not, I'm obviously need redundant backup somewhere off Norton servers -- possibly app redundancy too.