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Setting up a previously owned Core. Buyer wants me to take it back.
We purchased the core and used it for about 6 months. It worked great in the house we were living in and then moved to a larger home and had to use a mesh network. We sold our Core on Ebay for less than $50. I wiped it clean or reset it on the app. 2 1/2 months later I get an email through Ebay messages and the person is just now setting it up and it gave them this message "No License Available. We are unable to detect a valid license for this Norton Core on this account" . I told them I would check my account and make sure it wasn't still linked somewhere. I found nothing. I told them they would need to speak to Norton and purchase a subscription to get it working with a new license. Is that correct? That was a week or so ago. Then out of the blue today I get a message that they have spoken to Norton multiple times, they cann't help them and now they want to send it back. Almost 3 months later! I have a hard time believing that with the serial number, etc the Norton support couldn't get them up and running with the purchase of a protection plan. I am not a store or reseller and have a no return policy just because someone can't get it figured out. Any extra advice?