• All Community
    • All Community
    • Forums
    • Ideas
    • Blogs
Advanced

Not what you are looking for? Ask the experts!

This forum thread needs a solution.
Kudos0

Settings Button

On the Norton 360 Dashboard, when I select the gear wheel Settings button sometimes the settings panel comes up, but more often than not it doesn't.  I can try numerous times during the day and it rarely works.

Any help please?

Replies

Kudos0

Re: Settings Button

Have you restarted your computer?

What version of 360 are you using? Click on Support/Help - About

Things happen. Export/Backup your Norton Password Manager data.
Kudos0

Re: Settings Button

Hi, Peterweb

I thought I had left a reply, but I can't see it!  It seems I am not so good with forums then.  I hope I save this one properly!

I am running Norton 360, Version: 22.5.4.24

Yes, I have restarted my computer, this has been going on for some weeks now and the computer is a tower and completely shut down every day.  I first thought it was Windows update and the Win 10 freebie thing, because that was when I noticed a problem. Once I eliminated Windows update I eliminated Windows back up, it is neither of them.

I sometimes notice my computer is very busy, in the background, and ignores me, hence my first suspicions, after I proved it was not Windows I looked into Norton and I found the settings page with the Silent Mode option, I checked the box, set 4 hours and all was good.

I have now added Norton Dashboard to my Startup folder so I can quickly get to the Settings button, here's the rub, I can click it all day some days and it will never open the Settings dialogue box.  Yes, I have checked it isn't hidden behind the main window!  I have tried clicking slowly and positively and machine gun clicking everything has the same effect - nothing.  Then another day it just works! (Like today!)

On days when it doesn't work the 30 Day Report button and Help button, each side of it, work normally.

The Settings button highlights when I hover over it and gets a dotted border after I have clicked it, all as I would expect.  Just nothing else happens!

It is very frustrating.  Any help would be greatly appreciated.  I don't know what anyone can suggest though...

Kudos0

Re: Settings Button

You mention shutting down every day. What OS are you using? If you use Windows 8/8.1 or 10, there can be an issue with the Fast Start feature.. See more information here.

If this is not your issue, or it does not help, I would suggest that there may be some corruption of your Norton product. Getting a fresh installation may help. The easiest way to accomplish this is to download and run the Norton Removal and Reinstall tool from   www.norton.com/nrnr

Be sure you read the Before you Begin section, and run LiveUpdate manually a few times, rebooting as necessary, until no updates are available.

Things happen. Export/Backup your Norton Password Manager data.
Kudos0

Re: Settings Button

YAY! I saved the reply this time!

I am running Windows 7.

Ok, thank you, I shall reinstall when I have a few minutes to do multiple restarts

I will update on the result in a few days.

Again, many thanks.

Kudos0

Re: Settings Button

I have now Removed and reinstalled Norton 360.  It certainly seems to be OK.  Time will tell.

Thank you for your advice.

Steve.

Kudos0

Re: Settings Button

Good to hear.

Keep an eye on it for a few days and let us know if things are still working correctly.

Things happen. Export/Backup your Norton Password Manager data.
Kudos0

Re: Settings Button

Still seems to be running AOK.

Thanks, again.

Kudos0

Re: Settings Button

Things happen. Export/Backup your Norton Password Manager data.

This thread is closed from further comment. Please visit the forum to start a new thread.