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Kudos0

settings to improve Voice Over IP - phone over internet?

I have a phone connected to a USB port on my computer for VOIP communication - it worked excellent for over a year before Norton was installed. I didn't have antivirus software before because the laptop was primarily for supporting the phone., not surfing the web. That's changed so now I want to be protected by antivirus software and use the phone. I presume that because the phone uses the Internet, Norton is intercepting and checking packets, which may be the cause of some of the loss of clarity I used to have.

Does Norton Antivirus have an impact on VOIP communications and are there settings that would eliminate this interference?

thanks in advance

Joe V  

Replies

Kudos0

Re: settings to improve Voice Over IP - phone over internet?

I have a phone connected to a USB port on my computer for VOIP communication - it worked excellent for over a year before Norton was installed. I didn't have antivirus software before because the laptop was primarily for supporting the phone., not surfing the web. That's changed so now I want to be protected by antivirus software and use the phone. I presume that because the phone uses the Internet, Norton is intercepting and checking packets, which may be the cause of some of the loss of clarity I used to have.

Does Norton Antivirus have an impact on VOIP communications and are there settings that would eliminate this interference?

thanks in advance

Joe V  

Kudos0

Re: settings to improve Voice Over IP - phone over internet?

One thing you could do right off the bat is go into settings and allow all communication from the device without any interference from Norton. This way you're running your system the way you used to, but you're covered by NIS in every other aspect.

I'm not sure that NIS would have any impact on VOIP, but that's where I'd start. Without knowing more about your configuration (OS, NIS version, etc.) it's hard to say. I'm sure someone with loads more experience can tell you more, but until they respond, the above might be a good test.

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