Not what you are looking for? Ask the experts!
Sever Error -500 Fix Doesn't Work
Norton 360, latest version 184.108.40.206
Every time I try to log into my Vault, I have to first log into my Norton Account. Each time I get "Sever Error Code -500, we are working on a solution, please try again later". A "Fix" was supposed to be released July 16th. I've tried the "fix", it said that it was a success but the problem still isn't fixed. Can't log into my Vault because I can't log into my Norton Account. I've tried CHAT. The first Chat rep concluded that the latest version of 360 had a "problem" and reverted to an older version of 360.
But every time I closed the internet and reopened it later on, I had to log in.
The second Chat rep, in closing some of the unnecessary internet pages accidently closed the Chat itself.
The third Chat rep, lost contact due to power failure during a thunder storm.
Problem still exists with latest version of 360, still can't log into my Norton Account, thus I can't open my Vault.
I hope someone can help resolve this problem.
I've been with Norton well over 20 years but it seems that every time Norton releases a newer version, it's released without any sort of testing. It's just a rush to get the newer version out to it's customers and fix any problems if and when they occur. My subscription expires in May of 2016, I'm very seriously considering jumping ship and going to McAfee. I just don't trust Norton any longer, they've let me down way to many times.