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Several Problems with my Account

I am experiencing several problems:

1. I am currently on my computer AND my children's two children's computers. Today I have visited several websites on their computers and searched for several things. When I try to monitor this, I see "No activity reported for selected time period." And yes, it IS enabled on their computers, and I am looking at the "Today" option.

2. When I look under the "Web" category, I do NOT see the websites visited. I personally visited many websites on their computer, and see nothing, except this: "Website visited from allowed category list: (File Sharing)".  Where are all the websites I visited?

3. And the few times I DO get a detail like under the Web category, when I click on that link, it tells me "404 Not Found" or some other unhelpful information that contains a bunch of letters and/or numbers.

4. Every time my children get on their computers, I get this email notification: "Browser Extension Disabled."  It is not disabled! I check their computers (I go to Settings, then to Extensions, then I make sure the Norton extension is "On all sites," and it always is. Why does this happen? (And FYI: I can not monitor their activity even before I get this notification.)

I have had Norton for well over a month, and so far I am not impressed. Plus when I try to Live Chat, it won't allow me to, even though my Cookies are enabled.

PS--For my computer I use Google Chrome, and my children use Microsoft Edge (does that make a difference?)

 Please help.  (Thank you!)



Re: Several Problems with my Account

I have asked this thread be moved to the Norton Family forum board where more Family users are likely to see it.

This thread is closed from further comment. Please visit the forum to start a new thread.