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Kudos0

Sick and Tired of Norton Pop Ups -- None of Norton's opt-outs really work

I am sick and tire of Norton trolling me everytime I turn on my home PC with pop ups.  Now Norton is telling me that there is some type of "limited" offer that I need to take advantage of ... when Yahoo had its issues, Norton kept trolling me about how good its products are and what "more" I should buy.  I am sick of this: this nonsense is why I purchased internet security software in the first place.  Nothing stops this nonsense: if does not matter if I select "do not remind me," because in a few weeks I'll get another pop up from Norton .... it does not matter that I've gone into my settings and turned off these type of notifications because they keep coming anyway.  I'll give this until the end of my renewal period.  "Norton" is the only one sending me these annoying pop ups!!!!  If this activity does not abate, I'll find another internet security provider. 

Labels: Performance

Replies

Kudos0

Re: Sick and Tired of Norton Pop Ups -- None of Norton's opt-outs really work

@Gladlenise - I'm sorry for the annoyance of the popups. I want to clarify 2 different fine points:

  • for the popups where you click "Do Not Remind Me", do those same popups re-appear? If those same popups reappear, which ones were they? If you can let me know which type of popup it was, or what it was trying to sell you or show you, that would help.
  • In your Norton product, in Settings > Administrative Settings > Special Offer Notification, is that set to ON or OFF? If it's off, which types of notifications come through? If you're receiving product update information via popup, that's expected. Product Updates are free with subscription. However, if the popup are advertising a service or a special offer, that shouldn't be happening.

Any details you can provide are appreciated. Thanks.

Tony Weiss | Norton Forums Global Community Manager | Symantec Corporation
Kudos0

Re: Sick and Tired of Norton Pop Ups -- None of Norton's opt-outs really work

I appreciate you reading my comment.

(1) The pop up has lasted for about 10 minutes each time I turn on my PC, then it dissolves away to annoy me another day.  The one this evening said you were running some type of "limited offer" pertaining to browsing or tool bar or something along those lines.  I did not even press "do not remind" because that never really stops the annoyance.  Just like annoying phone solicitors, Norton finds a way to repackage the pop up/advertisement complete with another box for you to select "do not remind me."  Its boarder line harassment: I've been declining to add Norton services to my tool bar, etc., since I renewed ... no thanks, I keep telling your company.  Then a few weeks later, Norton is back at it again, asking me to buy or consider something I've already said "NO" to.

(2) My "Special Offer Notification" is set to "OFF."  I confirmed that last night, then I got the same pop up again 24 hours later, tonight.

I have had Norton for as long as I've had PCs, and I've never known the company to be so intrusive like this.  The whole purpose for buying internet security software is to maintain security, privacy and peace of mind when using the web.  But tonight alone, I have wasted collectively an hour's worth of time, dealing with Norton's unwanted promotional pop up.  I don't have time for this and I do not have the patience for these distractions.  None of the Norton opt outs work as I've said, because Norton just finds a way around it, and creeps back with more annoying pop ups a few weeks later.  Time to consider another product if this is the "new normal" for Norton.

Kudos0

Re: Sick and Tired of Norton Pop Ups -- None of Norton's opt-outs really work

Hrm. Is the popup a tall skinny one, or a shorter one? If the shorter one, does it appear when you launch your browser?

I apologize for the many questions. Our advertisement popups are only supposed to appear if Special Offer Notification is set to ON (the default setting). Since you have it off, my best guess is that you're being notified that the Norton Toolbar is available for your browser.

If it's alerting you to the toolbar, I'm still not clear if you're clicking the opt-out for that notification. Can you confirm? I understand that it can get quite confusing, but the next time you see this, can you capture a screenshot? That would help determine what exactly you're seeing. And if it's something that shouldn't be displayed due to the Special Offer Notification setting, I'll let the teams know that something isn't working right.

Tony Weiss | Norton Forums Global Community Manager | Symantec Corporation
Kudos0

Re: Sick and Tired of Norton Pop Ups -- None of Norton's opt-outs really work

It a approximately 6 inches long and 3 inches tall, and lasts for about 10 minutes.  I've opted out of it numerous times, and now I'm just fed up.  I believe it is the Norton Toolbar thing, but it states that you are running some type of "limited" offer.  I'll try to capture a screen shot and send it when it appears again.  Not a great way to maintain customer loyalty ....

Kudos0

Re: Sick and Tired of Norton Pop Ups -- None of Norton's opt-outs really work

Thanks. It sounds like it's for the toolbar, so if you see it again please be sure to check the "Don't show me again" and let me know if it comes back. If it does, there's definitely a problem. Is this with a specific browser?

Tony Weiss | Norton Forums Global Community Manager | Symantec Corporation
Kudos0

Re: Sick and Tired of Norton Pop Ups -- None of Norton's opt-outs really work

There are a few opt outs: "no thanks," "don't remind me," the administrative settings option discussed previously, and so forth.  None of them work and it does not matter what browser I use.  Like I said, Norton pop ups are like the phone solicitors that you "block" who simply find another number to call you from to get around the call block.  As soon as it pops up again (most likely tomorrow night, I'll image it for you).  Thanks 

Kudos0

Re: Sick and Tired of Norton Pop Ups -- None of Norton's opt-outs really work

Thanks. The "no thanks" will unfortunately make it come back again, but not repeatedly. The "don't remind me" should be lasting, so if that's coming back right away, we have a problem.

Tony Weiss | Norton Forums Global Community Manager | Symantec Corporation
Kudos0

Re: Sick and Tired of Norton Pop Ups -- None of Norton's opt-outs really work

Hello Tony

There are also popups referring to this. I have seen others complaining about them

https://www.nortonshoppingguarantee.com/shoppers/

This might be what the limited time offer was referring to.

Thanks.

Success always occurs in private and failure in full view. Windows 10 Pro 64 bit Norton Core Security Plus 22.18.0.213 Core Firmware 282 I E 11 Chrome latest version.
Kudos0

Re: Sick and Tired of Norton Pop Ups -- None of Norton's opt-outs really work

Please find attached the latest popup from Norton.  Like clockwork, it struck about 24 hours later.  Please note, I already have the Norton tool bar installed with Google Chrome .... its been installed more than a year.  With the Norton toolbar and without it, I've been trolled by Norton no matter what, with these ridiculous pop ups.  Thanks

File Attachment: 
Kudos0

Re: Sick and Tired of Norton Pop Ups -- None of Norton's opt-outs really work

I agree.  I'm looking for dependable security, virus protection and such.  Not popups after popups, clicking on "Don't show me again." 

What's the difference between "Don't show again" and "No, thanks" ?  Either way, it is me saying NONot interested, nada, no sale etc.   In other words, leave me alone. 

If you're trying to solicit something, just email the info to us.  You already have our email address through our registration and it is sent once as opposed to repeating the same thing to every additional computer, phone, table that is registered to our "multi PC license".  This isn't "rocket science", it is supposed to be smart technology use.

Kudos0

Re: Sick and Tired of Norton Pop Ups -- None of Norton's opt-outs really work

This afternoon I visited my local PC store to get familiar with my options for internet protection software.  The annoying, creepy, norton pop ups are back and I have disabled the auto-renewal feature on my norton service ... just a few more months left with this.  Sell, sell, sell ... and norton just sold themselves out of a job in my household.  

Kudos0

Re: Sick and Tired of Norton Pop Ups -- None of Norton's opt-outs really work

Sometimes the settings can get muddled.

Something you might try.  Go to the setting for Special Offer Notifications. Turn it on. Restart your computer and then turn the setting off again. Restart the computer again to see if you still see the pop ups.

Things happen. Export/Backup your Norton Password Manager data.
Kudos0

Re: Sick and Tired of Norton Pop Ups -- None of Norton's opt-outs really work

Thank you, but yes, I've tried that fix numerous times, but sooner or later, norton finds a way around the settings to troll me on the internet.  This is creepy; I do not recall having this problem with norton when I began using norton in the 1990's.  Its gotten out of hand and I'm fed up with norton.  A simple EMAIL advertisement would be fine and not invasive, but these stealth pop ups from norton -- which do not respond to opt-outs, are way too aggressive, so I'm finished with norton until norton can find a way to accept my patronage without creepy intrusions trying to sell me on more services ...  

Kudos0

Re: Sick and Tired of Norton Pop Ups -- None of Norton's opt-outs really work

Hello

We tell customers to turn off auto-renewal. You can get better prices online in legit places than renewing in Norton eStore.. The last popups were to improve your security by making you aware of WannaCry and to show you that Norton has you protected. Have you been dissatisfied with Norton Security?

Thanks.

Success always occurs in private and failure in full view. Windows 10 Pro 64 bit Norton Core Security Plus 22.18.0.213 Core Firmware 282 I E 11 Chrome latest version.
Kudos1 Stats

Re: Sick and Tired of Norton Pop Ups -- None of Norton's opt-outs really work

but sooner or later, norton finds a way around the settings to troll me on the internet.

The message you show in your image is not from the internet. It comes directly from your Norton Product through one of the LiveUpdates. For that specific message, clicking on No Thanks should make it go away.

Norton uses these messages to inform customers of added features available through/in their Norton Security products. It is a shame that the Special Offer Notifications setting does not seem to cover these latest notices.

Things happen. Export/Backup your Norton Password Manager data.
Kudos0

Re: Sick and Tired of Norton Pop Ups -- None of Norton's opt-outs really work

PROBLEM SOLVED !!!!

Yesterday I came home from long day, and just wanted wrap up a few loose ends on my PC.  Norton apparently has developed a far more aggressive pop up ad that trolls you with each webpage you open and hides 1/2 of the webpage from view with a message to buy more stuff from Norton, despite all my efforts to opt out (above).  I still have 4 months left on my subscription, but had already done my research on options .... this was last straw.  New service provider now and no intrusive trolling so far.  The NORTON REMOVAL TOOL has solved all my headaches with this issue.

My solution = NORTON REMOVAL TOOL, option => do not reinstall

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