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Got a new computer with windows 8 and downloaded Norton 360 for 3 computers. I can't get my vault to open, I've typed in every password I can think of but to no avail. However I can sign in to my Norton's account and somehow go to the cloud and put in my regular pass word and it opens but for only a very short time, at least I can write down my info. But I'd like to down load to my computer....How Thanks