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Kudos0

Sign in failed error

I am getting an error that my sign in failed when I am trying to log into my parent iOS app. I have never had an issue with it before, is there some type of maintenance going on or problem that you were aware of?

Replies

Kudos0

Re: Sign in failed error

Hi chec,

Are you also getting the error when trying to logon to Norton Family account on PC or Android device?

If you are still getting the error on iOS, can you please send me your Norton Family account email address by private message via the forum by clicking Inbox at upper right hand corner?

Thanks

Katie

Thanks Katie
Kudos0

Re: Sign in failed error

I am not getting the error when I log on to the NF web portal, only when I try to log into the iOS parental app. I will email you my email address.
Kudos0

Re: Sign in failed error

Got it.  Thanks.  We will check into this.

Thanks

Katie

Thanks Katie
Kudos0

Re: Sign in failed error

I am having the same exact problem! Help!
Kudos0

Re: Sign in failed error

Hi chec and Ghbrown,

Can you both please send a screenshot of the error with the login page as background? If the page contains any personal information, please send it by private message via the forum by clicking Inbox at upper right hand corner.

Thanks

Katie

Thanks Katie
Kudos0

Re: Sign in failed error

i do not know how to change the extensions of the screenshots I have.
Kudos0

Re: Sign in failed error

Instructions to post screenshots can be found here

https://community.norton.com/forums/how-post-image-forums-0

Thanks

Katie

Thanks Katie
Kudos0

Re: Sign in failed error

I do not see any of the image icons on this thread like in the directions you just posted. The directions also you say I should be able to post pictures put on my screen it says I can only post extensions txt, PDF, and zip.
Kudos0

Re: Sign in failed error

I am seeing that the directions say you can't post images from a phone. Is there an email I can send the two pics to?
Kudos0

Re: Sign in failed error

I sent my email to you by private message. (The forum doesn't want users to show email address...yes, I have to follow the rules too :-)

Please send the screen shot to me by email.

Thanks

Katie

Thanks Katie
Kudos0

Re: Sign in failed error

Just sent them! Thanks!!
Kudos0

Re: Sign in failed error

Thanks!  We will check further on this.

Thanks

Katie

Thanks Katie
Kudos0

Re: Sign in failed error

Hi,

Thanks for the screen shot.  From the image, it shows you are using our old parent app, which is no longer supported in the App Store. 

Please log onto your Norton Family account using internet browsers you have on the iOS device at https://family.norton.com

Thanks

Katie

Thanks Katie
Kudos0

Re: Sign in failed error

Hi, I know it has not been supported for a long time now but it has still always worked up until a couple days ago, I could no longer sign in. Did something just happened in the last couple days?
Accepted Solution
Kudos0

Re: Sign in failed error

Hi chec,

Yes.  This is due to the discontinuation of the old portal that happened this Monday (So, older legacy backend was decommissioned along with this).

Thanks

Katie

Thanks Katie
Kudos0

Re: Sign in failed error

Thank you Katie!

This thread is closed from further comment. Please visit the forum to start a new thread.