• All Community
    • All Community
    • Forums
    • Ideas
    • Blogs
Advanced

Not what you are looking for? Ask the experts!

This forum thread needs a solution.
Kudos0

Silent Mode Won't Turn On

Ever since the updated version a few days ago, turning silent mode off doesn't work - it stays on regular mood (Norton 360.) I click on it, the time wanted and "OK" but nothing changes and if I click on it again "turn on silent mode" is still available but still doesn't work. 

Labels: Norton 360

Replies

Kudos0

Re: Silent Mode Won't Turn On

Do you get the "Select the duration" window..?

Kudos0

Re: Silent Mode Won't Turn On

Yes and no matter what I pick and then click "ok" it doesn't work.

Kudos0

Re: Silent Mode Won't Turn On

Hmm, wonder if Silent Mode needs Admin privilege...

Kudos0

Re: Silent Mode Won't Turn On

Matt, have you rebooted since the last update ? What is your operating system ?

Windows 10 Home X 64
Kudos0

Re: Silent Mode Won't Turn On

Yes. Windows 7.

Kudos0

Re: Silent Mode Won't Turn On

Hi Matt,

Please be sure you are using a windows user account that has admin privileges - only those with admin can change settings - unless you have granted permission to non-admin accounts via Settings > Admin Settings > Product Security > Non-Admin Access to Settings.

Wait a minute - am I missing something?  I no longer see that setting available on my NSBU v 22.5.2.15.  Am I missing something?

@Tony_Weiss  @Sunil_GA - FORGET IT - I found a post from middle of June saying it was removed??

<EDIT>  Silent Mode works for me - the circle around the Icon in the System tray turns Gray and also the options from a right click of the icon shows Turn OFF silent mode.

Kudos0

Re: Silent Mode Won't Turn On

yank:

<EDIT>  Silent Mode works for me - the circle around the Icon in the System tray turns Gray and also the options from a right click of the icon shows Turn OFF silent mode.

So, does Silent Mode needs Admin privilege...or you're in Standard user account and Silent Mode works for you.  

Kudos0

Re: Silent Mode Won't Turn On

bjm_ ,

I tested it with an admin user and it works fine - but since you asked, I switched to a non-admin account and all I see on the Admin Settings Page is the entry for Background Tasks - non of the other options are visible - thus it appears Silent Mode would require a user with admin privileges.

Now what happened to the Non-Admin option?

Kudos0

Re: Silent Mode Won't Turn On

Still doesn't work, and when I go to "admin settings" the ones for silent mode and to automatically go to silent mode when in full screen are greyed out.

Kudos0

Re: Silent Mode Won't Turn On

Something to try, although probably will not help, from the main page of N 360, select Help and then Get Support.  Let it run and see if it corrects anything or reports any problems.

Let us know.

Appears the Norton Remove and Reinstall Tool (or more) may be needed if the install is corrupted.

Kudos0

Re: Silent Mode Won't Turn On

It said it found no issues.

Kudos0

Re: Silent Mode Won't Turn On

yank:

bjm_ , [..] thus it appears Silent Mode would require a user with admin privileges.  Now what happened to the Non-Admin option?

Sym staff wrote "Non-Admin" option removed... as, not a good option as I recall.  

Thanks for testing Silent Mode.  Now, where did I put that change log

Kudos1 Stats

Re: Silent Mode Won't Turn On

Norton Remove and Reinstall Tool

The above tool will remove your current install and reinstall the latest version - please read the BEFORE prior to running the tool.

You will have to run LiveUpdate until it says "no updates found" after it reinstalls.

Please keep us informed.

Kudos0

Re: Silent Mode Won't Turn On

MattShizzle:

Still doesn't work, and when I go to "admin settings" the ones for silent mode and to automatically go to silent mode when in full screen are greyed out.

Are you in a Windows standard/limited user account...?   You need to be in a Windows Administrator account for Silent Mode.  see > Permalink

Kudos3 Stats

Re: Silent Mode Won't Turn On

Try right clicking on the Sys Tray icon. That still shows Silent Mode available for me on Win 7 and NSBU 22.5.2.15.

Things happen. Export/Backup your Norton Password Manager data.
Kudos0

Re: Silent Mode Won't Turn On

Thanks for that peterweb, I just went into a non-admin account and although as I said above, I could not get into he Admin Settings - it still does in fact show the option to turn on Silent Mode via the System Tray Norton Icon - even on a non-admin account!

I believe that should be tried prior to the NRnRT

Kudos0

Re: Silent Mode Won't Turn On

Thanks for that peterweb
+1

Kudos0

Re: Silent Mode Won't Turn On

I am the administrator account (and the only account.) I did the RnR and am waiting for it to finish installing now.

Kudos0

Re: Silent Mode Won't Turn On

It works now.

Kudos0

Re: Silent Mode Won't Turn On

Good news!

Kudos0

Re: Silent Mode Won't Turn On

Note - problem is back. I really don't want to be going through RnR EVERY DAY!

Kudos0

Re: Silent Mode Won't Turn On

I posted this https://community.norton.com/en/forums/silent-mode-wont-turn the other day. I thought it was solved after running RnR 2 nights ago. Well, last night the same thing happened and it's still the same (after clicking the duration, silent mode still doesn't go on and the choices under administrative settings for silent mode and to automaticallly run silent mode when full screen are greyed out.) I REALLY don't want to have to go through doing RnR EVERY DAY!

Kudos0

Re: Silent Mode Won't Turn On

Matt, I have asked for this post to be merged with your other thread - also you can remove the solution since it is no longer solved.

Kudos0

Re: Silent Mode Won't Turn On

hi Matt, it may be time for more than just the NRnRT.  I woud suggest you run the Norton Removal Tool after removing N 360 via the Control Panel.  Also please Export your Identity Safe data (if you use it) prior to uninstalling, and be sure to run Live Update after the reinstall - until it respond, no updates found.

Hopefully this more in depth cleanup prior to reinstall will help.

Kudos0

Re: Silent Mode Won't Turn On

How do you export the Identity Safe Data?

Kudos0

Re: Silent Mode Won't Turn On

Kudos0

Re: Silent Mode Won't Turn On

That doesn't work for the new version.

Kudos0

Re: Silent Mode Won't Turn On

Matt - did you watch the video?  It seems the first two written instructions are not quite correct - you need to #1 or log-in, open your vault and then  do #2.  However, if you follow the video - everything is correct.

Where did it fail for you?

Kudos0

Re: Silent Mode Won't Turn On

I didn't see the video before. It did it now (I open my vault upon turning on my computer.)

Kudos0

Re: Silent Mode Won't Turn On

And now it works - but google toolbar is gone again. Is there a possibility this new version conflicts with it/is buggy?

Kudos0

Re: Silent Mode Won't Turn On

MattShizzle:

And now it works - but google toolbar is gone again. Is there a possibility this new version conflicts with it/is buggy?

Please see >> https://community.norton.com/en/comment/6544401
Current Chrome v44.0.2403.125m
Current Chrome Norton Toolbar 2015.5.0.121

Kudos0

Re: Silent Mode Won't Turn On

MattShizzle:

And now it works - but google toolbar is gone again. Is there a possibility this new version conflicts with it/is buggy?

You are saying that Silent Mode now works? 

Hopefully bjm_ can you straightened out on Google toolbar.

Kudos0

Re: Silent Mode Won't Turn On

Yeah, silent mode works (for now - after doing RnR it also worked for a day or 2 then stopped.) The above solution isn't it. I mean the actual google (not norton) toolbar for IE disappeared. I still use IE for less used sites because of the limited number of tabs that fit at the top of Chrome.

Kudos0

Re: Silent Mode Won't Turn On

MattShizzle:

Yeah, silent mode works (for now - after doing RnR it also worked for a day or 2 then stopped.) The above solution isn't it. I mean the actual google (not norton) toolbar for IE disappeared. I still use IE for less used sites because of the limited number of tabs that fit at the top of Chrome.

Maybe you mean google search engine >
http://www.ehow.com/how_4855851_change-default-search-engine-setting.html
Or, do you mean Google Toolbar
https://support.google.com/toolbar/?hl=en#topic=3338424
http://www.google.com/toolbar/ie/install.html
MattShizzle:  you wrote google toolbar > just didn't register > my bad > google toolbar is a blast from the past

Kudos0

Re: Silent Mode Won't Turn On

I mean google toolbar. It is still set as default but doesn't show up now. It was there until I installed Norton 360 again. It disappeared before when I did this. Then I deleted the google toolbar and reinstalled. Next day was the problem with Silent Mode not available.

Kudos0

Re: Silent Mode Won't Turn On

When you speak of default it sounds like default search provider = google
Maybe you mean google search engine >
http://www.ehow.com/how_4855851_change-default-search-engine-setting.html (link is external)

Kudos0

Re: Silent Mode Won't Turn On

It IS the default search engine. In both IE and Chrome. But the google TOOLBAR in IE disappeared. The only toolbar showing up is the Norton one (which sucks because the links are popups and it's not as good as Google.) In Chrome you type the search in the same part of the browser the web addresses show. In IE you don't.

Kudos0

Re: Silent Mode Won't Turn On

Kudos0

Re: Silent Mode Won't Turn On

I have IE9. Later versions of IE crash Windows Live Mail. Stupid Microsoft.

Kudos0

Re: Silent Mode Won't Turn On

And... Now silent mode isn't working again.

Kudos0

Re: Silent Mode Won't Turn On

OK this is really weird, but now today - without doing anything - silent mode started working again. Still no Google toolbar though.

Kudos0

Re: Silent Mode Won't Turn On

MattShizzle:  Still no Google toolbar though.

What did Google say...?  Permalink

Kudos0

Re: Silent Mode Won't Turn On

The FAQ were about as helpful as a screen door on a submarine (as they usually are.) I clicked "report an issue" and did, but no word back.

Kudos0

Re: Silent Mode Won't Turn On

Hello Matt

How about this.? Will this help or work?

https://support.google.com/toolbar/answer/9245?hl=en

Please come back and let us know if this helped Thanks.

Success always occurs in private and failure in full view. Windows 10 Pro 64 bit Norton Core Security Plus 22.18.0.213 Core Firmware 282 I E 11 Chrome latest version.
Kudos0

Re: Silent Mode Won't Turn On

No, I already tried that. It's set up as working.

Kudos0

Re: Silent Mode Won't Turn On

You are not the only one, I'm running windows 7 and silent mode won't turn on at all!

Kudos0

Re: Silent Mode Won't Turn On

Lately it sometimes works and sometimes doesn't. Whether it works or not stays the same each time computer is turned on. 

This thread is closed from further comment. Please visit the forum to start a new thread.