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Simple Workaround for Norton ID Safe Login/Create a New Account Dialog Errors
After many weeks, I am finally able to login to my online vault from my admin account with a very simple step. When first opening the N360 Task Dialog box (perhaps this is similar enough for NS users having login problems) if at the top right of the box your e-mail address displays as "Signed in as "email@example.com, Click on your e-mail address and a dialog box displays "Are you Sure you want to Sign out?. Click sign out and then sign back in with your Norton Account password (NOT your vault password). Then the 'Vault Closed' dialog box appears for you to enter your Vault password. Once entered, your vault will open quickly.
Before this I was always leaving the existing dialog box that displayed Signed in as firstname.lastname@example.org (e-mail address) and then clicking on the Identity Icon within the main dialog box which opened the drop down menu to login to Identity Safe.This always led to the larger Sign in / Create a New Account dialog box that requested a users email address and then a Norton Account Password. The problem is, users in this situation are already signed in to their Norton Accounts and they were then trying to sign in again which resulted in the warnings that their account was closed because of multiple login attemps and/or that their password was incorrect.
I also just did this with my non-admin account and it works. Therefore, if login problems errors occur, sign out of your account at the top right of your main dialog box and then sign in again with your Norton Account password Your vault will then display for your vault password. Norton should simply do away with the second method of signing in to an account.
I got this idea from a Guru somewhere within all of the comments I have read herein over the past week. If I can find the thread, I will acknowledge his help.