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Site categorized as "safe" being blocked

Miriam Webster online dictionary is categorized as a "safe" site under the Reference/Educational category in Norton Family and in my reporting dashboard.  However the site is being blocked and the requests for access my daughter sends me shows it being categorized as "Unclassified."  We have the most current update to the product.  Please help.  She should be able to look up a word in the dictionary.  Thank you!



Re: Site categorized as "safe" being blocked

Hi MRLeu46,

I assume the URL for the website you are referring to is www.merriam-webster.com.  The website is rated as Reference and it should be safe.  If she is still not able to access the website, for now, please add the URL(or whatever URL was blocked) to the Allowed list at House Rules -> Web online.

Is she blocked when she is using Windows PC or Android devices, like a phone or tablet?  If it's an Android device, 

1. What version of Norton Family is running on the machine?  To find the version number,  please go to your Android device, click Menu -> Settings -> Applications -> Manage applications -> Norton Family. 

2. What version of Android is running on the tablet?  To determine what version is running on your device, select Apps > Settings > About phone or About tablet.



Thanks Katie

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