This forum thread needs a solution.
Kudos0

Site category wrong, but correctly classified when disputed

Posted: 06-Apr-2021 | 2:26AM · 3 Replies ·

Norton Family is applying incorrect categories to certain sites. However, when I select "Dispute Category" from the web activity dashboard page, the correct categorization is shown.

For example http://raid.land should be classified as Gaming in Norton Family, and blocked according to my house rules. However, it was allowed as "Uncategorized". When I clicked to dispute this, it is correctly shown as "Games" by https://sitereview.norton.com/#/lookup-result/raid.land

I was told by a support agent in chat to raise this here.

Labels: Norton Family, Web Activity, Category Blocking

Replies

Kudos0

Re: Site category wrong, but correctly classified when disputed

Posted: 07-Apr-2021 | 5:06AM · Permalink

Hi @GJT,
Thanks for reaching out to the Norton Family forum.

We are currently investigating on this issue and have taken it up with our website categorization team. We will keep you posted once we have an update.

Thanks,
Norton Family Team

Kudos0

Re: Site category wrong, but correctly classified when disputed

Posted: 19-Apr-2021 | 12:13AM · Permalink

Hi @GJT,

Our website categorization team has reviewed and updated the URL http://raid.land under the "Games" category.

Thanks,
Norton Family Team

Kudos0

Re: Site category wrong, but correctly classified when disputed

Posted: 19-Apr-2021 | 1:40AM · Permalink

Thanks, but that doesn't address why there is a discrepancy between the site classification in NF and the site that you are taken to in order to dispute that classification. From a UX perspective, it is very confusing.

This thread is closed from further comment. Please visit the forum to start a new thread.