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Kudos0

site does not login correctly norton identity safe

My Identity safe settings do not work for Citibank online as Citi reports that my login information is incorrect.  This happens in Win 7 on my pc, on my iphone or ipad.  If I manually login from safari or on my pc, everything works correctly.  I am on ios 8.2 with the latest norton app.  Windows 7 also is current.  

The password is blank in the yellow to show that ID safe is trying to set it.  My only work around is to manually copy the password and paste it into the correct place.  Then I am informed that a new site has been added to my list.  Does anyone know of a way that I can adjust this?  My bank locked me out for trying to many times because when I paste in the password and click enter, the password is overriden (i believe) with something else.  

Replies

Kudos0

Re: site does not login correctly norton identity safe

Hi jbkbob.

I have no experience of Identity safe and am suggesting to the moderators that this thread should be transferred to the "Other Mobile Products" forum, where you are more likely to get a helpful response.

Good luck.

Mike
Kudos0

Re: site does not login correctly norton identity safe

Thank you

Accepted Solution
Kudos1 Stats

Re: site does not login correctly norton identity safe

It may just be something that is a little odd with the way your bank sets up their log in page that might have to be handled differently.

If this is happening on your Win 7 PC, navigate to your bank's log in page. Click on your Vault is Open button on the Norton Toolbar and look for the Options link beside Current Site. You then click on the link to Report and issue with this site, and follow the directions from there.

Things happen. Export/Backup your Norton Password Manager data.
Kudos0

Re: site does not login correctly norton identity safe

Thank you.  I willl

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