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Site is no longer rated
My boss's website, executivesoul.com, was manually verified and rated green back in September 2012, but now it has a grey question mark and says it has not yet been tested. I can't dispute this because there is no option to do so; I guess I can only resubmit it for a rating? Why would it suddenly have become unrated? Do sites have to be resubmitted for ratings frequently?
Here is the original thread where I was told it was rated green: http://community.norton.com/t5/Norton-Internet-Security-Norton/Ownership-Verification-for-Joomla/m-p/813056
Thanks for any help you can give,