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Kudos0

Site not added to safe search with Metatag (Grey question marks remain)

Hello

We've added Meta tags as requested here: https://chicathome.com but your system does not recognise them? We cannot upload an HTML file to the root as it's controlled with a Big Commerce CMS (which has top level PCI compliance). The entire site is encrypted with SSL which is supposed to make software like yours at least consider us safe unless otherwise instructed. What's the point otherwise?! It's frustrating.

Here's the report:

https://safeweb.norton.com/report/show?url=https%3A%2F%2Fchicathome.com

Please can you pass this to your team so our site is not flagged by default?! And we can resume business with people who trust your software to make a decision for them.

Thanks.

Replies

Kudos0

Re: Site not added to safe search with Metatag (Grey question marks remain)

Also verification is not working here:

https://safeweb.norton.com/report/show?url=apanational.org

using the verify method of upload:

http://apanational.org/nortonsw_5f82a1e0-202a-0.html

The upload a file 'verify' button asks for meta data to be added. In short - your system is broken.

Kudos0

Re: Site not added to safe search with Metatag (Grey question marks remain)

Hello And Then Some

Regarding your first post in this thread, I answered that in the other thread you posted in.

I will now notify the Safe Web Team that the 2nd site listed is also ready to be manually verified and manually evaluated. I have notified the Team a few times that something is broken with the verify system now. Symantec knows about it also.

Thanks.

Success always occurs in private and failure in full view. Windows 10 Pro 64 bit Norton Core Security Plus 22.17.3.50 Core Firmware 282 I E 11 Chrome latest version.
Kudos0

Re: Site not added to safe search with Metatag (Grey question marks remain)

Ok thanks for the quick replies.

How long does it usually take to rectify this?

Ta.

Accepted Solution
Kudos1 Stats

Re: Site not added to safe search with Metatag (Grey question marks remain)

Hi And Then Some

We have manually verified ownership of your websites.They are currently rated green in safeweb.norton.com.

https://safeweb.norton.com/report/show?url=chicathome.com

https://safeweb.norton.com/report/show?url=apanational.org

Cops

Kudos0

Re: Site not added to safe search with Metatag (Grey question marks remain)

Hello And Then Some

Good luck with your websites. Thanks for marking the thread as solved.

Thanks.

Success always occurs in private and failure in full view. Windows 10 Pro 64 bit Norton Core Security Plus 22.17.3.50 Core Firmware 282 I E 11 Chrome latest version.

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