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Kudos0

Site Verification Not Working and False Positive

I tired to post this in the forums but it wouldn't display the first time for some reason. Trying again. My forum account shows that I have created one thread but my thread isn't visible in the forums for some reason.

I need to verify in Norton Safe Web two sites that I own, avoidharrypotter.org and avoidharrypotter.com but verification via meta tag and HTML file upload is not working at all. Both the meta tags and HTML files have been added to the site.

avoidharrypotter.org is showing a warning with an annoyance factor of 1. The threat name is listed as SWBPL but does not explain what the actual issue is supposed to be. I have gone through our server files and don't see any security issues of any kind. I believe this is a false positive. Note that avoidharrypotter.org is a domain forward to avoidharrypotter.com which is the actual site where the files are located. avoidharrypotter.com is listed as "Safe" in Norton Safe Web but avoidharrypotter.org has the SWBPL warning. Since avoidharrypotter.com is listed as "Safe," both domains should be listed as "Safe" because they are exactly the same site. I am requesting a manual re-evaluation of avoidharrypotter.org as soon as possible. Thank you very much.

Replies

Kudos0

Re: Site Verification Not Working and False Positive

Kudos0

Re: Site Verification Not Working and False Positive

Hello midihead7

Since you have uploaded the html file, I will notify the Safe Web Team and have them manually verify and manually re-evaluate the org site since the other one seems to be already evaluated as Green Go. Please stay tuned to this thread for a response back from the Safe Web Team late on Monday night EDT

Thanks.

Success always occurs in private and failure in full view. Windows 10 Pro 64 bit Norton Core Security Plus 22.18.0.213 Core Firmware 282 I E 11 Chrome latest version.
Kudos0

Re: Site Verification Not Working and False Positive

Hi midihead7,

Your website 'avoidharrypotter.org' is already rated green in safeweb.norton.com.

Cops

Kudos0

Re: Site Verification Not Working and False Positive

Yes, I see that it has been manually re-evaluated as OK or Green and that my site ownership as been manually verified. 

I had also requested the my site ownership for avoidharrypotter.com be manually verified since your site ownership verification methods aren't working.  The meta tag and HTML file for this domain are already uploaded to the site. Please process this request. Thank you.

Accepted Solution
Kudos0

Re: Site Verification Not Working and False Positive

Hello

Your other site has been rated as Green Go, so it does not need to be verified now. You only need to verify the ownership for sites which hadn't been evaluated before or for sites which were rated as malicious.

Thanks.

Success always occurs in private and failure in full view. Windows 10 Pro 64 bit Norton Core Security Plus 22.18.0.213 Core Firmware 282 I E 11 Chrome latest version.
Kudos0

Re: Site Verification Not Working and False Positive

Thanks for your help.

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