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Kudos0

Slow & Freezing

    My PC runs slow and freezes on internet explorer, a Norton tech told me it was an internet explorer problem. Now I also have problems offline on Microsoft word, running Norton tasks, and windows media center. I regularly run scans, file clean up, updates, insight basically every task. I've run Norton power eraser. I do see when Norton blocks malware while I'm on line. I downloaded Norton 360 upgrade and ran scans. Nothing new was revealed, the same 6 tracking cookies that the original version found. I have Norton 360 on 3 PC's at an average of $70.00 each. 2 are having problems. MaxMySpeed.com did a free remote scan and discovered 14,153 issues. 788 privacy protector, 4790 system cleaner, 3574 registry cleaner, 1 registry optimizer, and 5000 disk optimizer issues. They even mentioned a product I installed that has no un-install program which I previously discovered when it  prevented me from performing a system restore. They will Fix-All for $39.99.

    Now I'm not a computer tech. And I'm sure that many or maybe even most of MaxMySpeed.com's issues may not be that serious. BUT I KNOW THIS: MY PC IS RUNNING SLOW AND IS FREEZING UP AND I'M GETTING WARNINGS THAT AN UNKNOWN SCRIPT IS RUNNING THAT IS MAKING MY PC UN-RESPONSIVE,, AND NORTON IS TELLING THEY CAN'T FIND ANYTHING WRONG!!!! I'm sorry but I expect better detection and better protection, and I will not be re-newing.

                                                                                                      GypsyMoth93

Replies

Kudos0

Re: Slow & Freezing

    My PC runs slow and freezes on internet explorer, a Norton tech told me it was an internet explorer problem. Now I also have problems offline on Microsoft word, running Norton tasks, and windows media center. I regularly run scans, file clean up, updates, insight basically every task. I've run Norton power eraser. I do see when Norton blocks malware while I'm on line. I downloaded Norton 360 upgrade and ran scans. Nothing new was revealed, the same 6 tracking cookies that the original version found. I have Norton 360 on 3 PC's at an average of $70.00 each. 2 are having problems. MaxMySpeed.com did a free remote scan and discovered 14,153 issues. 788 privacy protector, 4790 system cleaner, 3574 registry cleaner, 1 registry optimizer, and 5000 disk optimizer issues. They even mentioned a product I installed that has no un-install program which I previously discovered when it  prevented me from performing a system restore. They will Fix-All for $39.99.

    Now I'm not a computer tech. And I'm sure that many or maybe even most of MaxMySpeed.com's issues may not be that serious. BUT I KNOW THIS: MY PC IS RUNNING SLOW AND IS FREEZING UP AND I'M GETTING WARNINGS THAT AN UNKNOWN SCRIPT IS RUNNING THAT IS MAKING MY PC UN-RESPONSIVE,, AND NORTON IS TELLING THEY CAN'T FIND ANYTHING WRONG!!!! I'm sorry but I expect better detection and better protection, and I will not be re-newing.

                                                                                                      GypsyMoth93

Kudos0

Re: Slow & Freezing


GypsyMoth93 wrote:

    My PC runs slow and freezes on internet explorer, a Norton tech told me it was an internet explorer problem. Now I also have problems offline on Microsoft word, running Norton tasks, and windows media center. I regularly run scans, file clean up, updates, insight basically every task. I've run Norton power eraser. I do see when Norton blocks malware while I'm on line. I downloaded Norton 360 upgrade and ran scans. Nothing new was revealed, the same 6 tracking cookies that the original version found. I have Norton 360 on 3 PC's at an average of $70.00 each. 2 are having problems. MaxMySpeed.com did a free remote scan and discovered 14,153 issues. 788 privacy protector, 4790 system cleaner, 3574 registry cleaner, 1 registry optimizer, and 5000 disk optimizer issues. They even mentioned a product I installed that has no un-install program which I previously discovered when it  prevented me from performing a system restore. They will Fix-All for $39.99.

    Now I'm not a computer tech. And I'm sure that many or maybe even most of MaxMySpeed.com's issues may not be that serious. BUT I KNOW THIS: MY PC IS RUNNING SLOW AND IS FREEZING UP AND I'M GETTING WARNINGS THAT AN UNKNOWN SCRIPT IS RUNNING THAT IS MAKING MY PC UN-RESPONSIVE,, AND NORTON IS TELLING THEY CAN'T FIND ANYTHING WRONG!!!! I'm sorry but I expect better detection and better protection, and I will not be re-newing.

                                                                                                      GypsyMoth93


Personally I wouldnt run MaxMySpeed.

As for Norton, it would help if you would take just one issue and detail how it is produced, what exact message you are getting, screen shots would help further.

Kudos0

Re: Slow & Freezing

As cgoldman suggested, please provide some screenshots of the errors. Definitely try to get one about that script running.

Instructions to post screenshots can be found here
http://community.norton.com/t5/Forum-Feedback/Forum-Tip-How-to-post-screenshots-in-the-forum/m-p/254415#U254415

I do not understand your comment about 3 PCs at $70 each. You only need one subscription for 3 PCs when you buy the correct version. If in fact you do have 3 x 1 PC licenses, try contacting Norton Support via online chat and ask if they can combine your subscriptions and extend your time to expiry.

You will find them here   www.norton.com/chat

Things happen. Export/Backup your Norton Password Manager data.

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