Solved.
Kudos0

Slow Internet Connection After Norton Renewal

Posted: 20-Nov-2023 | 6:44AM · 4 Replies ·

After my Norton 360 subscription was renewed two weeks ago I had trouble connecting to my wifi. I restarted my computer and waited what seemed like an interminable amount of time for it to connect but it finally did. Now I still have to wait at least 10 minutes to connect to my wifi when I open up which did not used to be the case. HP 15-f039wm Notebook with Windows 10. Please advise.
Labels: Connection Blocking, Firefox, Windows 10

Replies

Accepted Solution
Kudos1 Stats

Re: Slow Internet Connection After Norton Renewal

Posted: 20-Nov-2023 | 10:14AM · Permalink

Hello TeePee11. Check your settings within Norton and see whether your VPN in N360 is set to load with the start of Windows. If that is the case disable it and reboot. Check for the WiFi connection being readily available again as it normally would be. Next please reset your Norton firewall, here is how: https://support.norton.com/sp/en/us/home/current/solutions/v63066093

Manually run live update against your Norton product. The current version should be 22.23.10.10. Renewal shouldn't have anything to do with your WiFi connections being slow. Reboot the computer as each, individual product patch is installed whether you are prompted to do so or not. That will ensure the patch gets properly installed. Restart a final time when no more updates are presented. Please post back progress so we can assist further.

SA

MS Certified Professional : Windows 11 Home/Pro 22H2 x 64 build 22621.2715 / Windows 10 Pro x 64 version 22H2 / build 19045.3693 / Norton Security Ultra - Norton 360 Deluxe ver. 22.23.10.10 / Opera GX LVL5 (core: 104.0.4944.70) 64 bit-Early Access w/Norton Chrome Extensions
Kudos0

Re: Slow Internet Connection After Norton Renewal

Posted: 20-Nov-2023 | 10:30AM · Permalink

in addition to soulasylum i would check your network adapter maybe reset that

not a regular or common issue but sometimes after a update the network adapter gets in a rut 

Kudos1 Stats

Re: Slow Internet Connection After Norton Renewal

Posted: 20-Nov-2023 | 5:08PM · Permalink

Thank you, SA. Disabling automatic VPN seemed to do the trick. I also ran your other recommendations too. Internet is back to normal. TeePee11
Kudos0

Re: Slow Internet Connection After Norton Renewal

Posted: 21-Nov-2023 | 5:54AM · Permalink

You're most welcome as always, glad to help. 

SA

MS Certified Professional : Windows 11 Home/Pro 22H2 x 64 build 22621.2715 / Windows 10 Pro x 64 version 22H2 / build 19045.3693 / Norton Security Ultra - Norton 360 Deluxe ver. 22.23.10.10 / Opera GX LVL5 (core: 104.0.4944.70) 64 bit-Early Access w/Norton Chrome Extensions