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Kudos0

Slow Mac

After installing Norton Anti Virus on my iMac everything slowed down to a complete crawl.   Everything about my operating system was immediately sluggish.  I searched the Norton community for three hours trying to find a solution and there is virtually nothing posted.   It infuriates me when a company sells software and then does not have any relevant threads on their support forum for such a basic question.   Clearly, they are filtering these threads out.    Even worse, for what threads they do leave on the forum, the only answers are by other users....that is, very few responses by an actual Norton expert.   Or the Norton experts respond back with a completely helpful one-liner such as...."Are you sure you don't have something else on your computer that could be slowing it down?"     How unhelpful is that????

Finally, in frustration, I removed Norton anti-virus and my machine is back to being instantly responsive.   

Now I get to search for a new solution....getting a REFUND!!!!

Replies

Kudos0

Re: Slow Mac

Here's the refund info your requested.

Also have you checked on the MAC Board ?

Similar post there you may want to follow.

https://community.norton.com/en/forums/mac-slowing-down

Kudos0

Re: Slow Mac

did you actually read the posts for that link you sent me?

Kudos0

Re: Slow Mac

Sure did - read your response and new post you made on the MAC Board also.  I am not a MAC user, but tried my best to get you to some folks that may be able to assist.


Sorry I can not help more!

Kudos0

Re: Slow Mac

do you work for Norton?

Kudos0

Re: Slow Mac

I do not work for Norton - employees have a RED Box by their user name while mine is Blue.  I am a paying user of Norton, the same as you are, who volunteers my time to assist other users.  I do it because when I first started using Norton years ago,  there were other users on the Forum who helped me with my problems and by my assisting now when I can - it is sort of a payback for others helping me in the past.  I have assisted over the years and as a result Norton has decided to place the blue GURU badge on my avatar - signifying a knowledgeable and  trusted source to provide answers to other users.

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