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Kudos1 Stats

Smart Firewall turned itself off and is greyed out

After I upgraded to a larger hard drive, Norton Security (the current version) turned off its "smart firewall." "Enable smart firewall" is greyed out when you right click the Norton icon in the system tray. When I go into Norton's settings and click on "Firewall," everything is greyed out including the on/off switch. I cannot turn on Windows 10's Windows Defender Firewall.

I uninstalled Norton Security, rebooted and reinstalled. The Smart Firewall worked for two days and tonight it went "dead" again. And I cannot turn on Windows' own firewall.

I'm at a loss as to what might be causing this behavior -- again it started right after I upgraded to a larger hard drive (via cloning). I am singed in to Norton Security. My subscription is current. I'm running Windows 10 Pro (64-bit) fully updated.

Any insightful suggestions on how to remedy this problem would be most welcome. I don't like operating without a firewall. Thanks very much.

Labels: Firewall

Replies

Kudos0

Re: Smart Firewall turned itself off and is greyed out

Try disabling Windows Fast Startup feature, then restart the computer one more time.  If you use Windows 8/8.1 or 10, there can be an issue with the Fast Start feature.. See more information here.

Then run LiveUpdate manually a few times, restarting as necessary, until no updates are available.

Things happen. Export/Backup your Norton Password Manager data.
Kudos0

Re: Smart Firewall turned itself off and is greyed out

Please forgive this lengthy post. I had already tried to no avail the suggestions to disable Windows Fast Startup and run Live Update. Even before doing these steps, Norton would appear to allow me to turn on Smart Firewall (and of course clicking the "apply" button), but it won't stick. More precisely once you leave the Smart Firewall "page" in Norton, and then go back, Smart Firewall is turned off again. But here's what has just happened. I got a notification that Smart Firewall was turned off and I click on "Fix." This had happened a number of other times earlier, but all that did was grey out "Smart Firewall" in the Norton settings with Smart Firewall turned off. This time, however, Smart Firewall is greyed out, but in the "on" position. "Enable Smart Firewall" in the drop down menu from the Norton icon in the System Tray is greyed out. And half an hour later, Smart Firewall is now switched off and still greyed out. I went into Control Panel | Security and Maintenance | View Installed firewall apps. It reports that Norton security's status is "snoozed" and Windows Firewall is "off." Clicking on the "Turn on" button for Norton Security achieves nothing. The "turn on" button is greyed out when you select "Windows Firewall." (Please note that eveything else with NOrton Security is working.) I ran the Shields Up! firewall test at grc.com and it gave me a green light - so at least my router's firewall is up and running. Is that enough to protect my computer (and peer to peer network) or do I need the Norton Firewall (or Windows Firewall) to be functional as well?
Kudos0

Re: Smart Firewall turned itself off and is greyed out

Try doing another uninstall of Norton using the Norton Removal and Reinstall Tool, using the Advanced Remove Only option.   www.norton.com/nrt   Then restart your computer and download a fresh copy of your Norton product from your Norton Account at   https://my.norton.com   Then run LiveUpdate manually a few times, restarting as necessary, until no updates are available. Restart once more and then test.

Things happen. Export/Backup your Norton Password Manager data.
Kudos0

Re: Smart Firewall turned itself off and is greyed out

Thanks for the suggestions, but they are not getting me anywhere. I have used the Norton Removal and Reinstall Tool several times to uninstall and then reinstall Norton Security. I've done it just uninstalling and then I manually reinstall. I've done it letting the NRR tool uninstall and reinstall. I've run the LiveUpdate as you suggest. And the Norton Smart Firewall appears again for few hours, and then turns itself off. Sometimes, it goes grey and you can't even try to turn it on again. Other times I can turn it on, but it doesn't stick -- so when you go back into the settings, the firewall is turned off. For a few minutes, you can go into Settings and turn the Firewall on - but it turns off immediately. But after a few minutes, the firewall settings are greyed out everythere, including the Quick Settings. I am at a loss and getting desperate. At least I've got some protection with my router's firewall, but that's not really enough in this day and age. This is just too bizarre. One other thing, the Microsoft Store seems to have uninstalled itself after the upgrade to a larger hard drive and is unable to be reinstalled. It downloads, but the install fails. I wonder if the two issues might be related. Thanks again for your suggestions. Unfortunately, they're just not working.
Kudos0

Re: Smart Firewall turned itself off and is greyed out

It could be a corrupt upgrade and the store issue is possibly related.

Have you tried Admin Command Prompt > SFC /SCANNOW?

Maybe a good time to try a Live Chat session with a Norton support rep.

http://www.norton.com/chat

A little bit of knowledge is... well a little bit of knowledge.
Kudos0

Re: Smart Firewall turned itself off and is greyed out

Yep, I had a chat with Norton live tech support. He had me go through everything I had done before -- he had his script and was sticking to it. Finally, he agreed to have a real tech call me within 24 to 48 hours. I doubt if there was a corrupt upgrade. everything was working fine until I cloned to a larger hard drive. If we ever solve this, I'll post the solution here. Thanks for taking time time to suggest solutions.
Kudos0

Re: Smart Firewall turned itself off and is greyed out

Yes, please do keep us updated.  Good luck!

Thanks.

A little bit of knowledge is... well a little bit of knowledge.

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