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Kudos0

SMS Commands not working with Note 8

I have not been able to use the SMS command to remote scream either of my note 8's and I have had no problems in years past on other note devices.  I did uninstall and reinstall on both devices to the latest NMS 3.23.0.3337, I also made sure to give all the required permissions and rebooted both note 8's.

Replies

Kudos0

Re: SMS Commands not working with Note 8

What version of Android OS is on your device? 

Things happen. Export/Backup your Norton Password Manager data.
Kudos0

Re: SMS Commands not working with Note 8

7.1.1

Latest OTA update available on t-mobile

Kudos0

Re: SMS Commands not working with Note 8

Can you get the devices to Scream and Locate from the web site using your PC?  https://my.norton.com 

Things happen. Export/Backup your Norton Password Manager data.
Kudos0

Re: SMS Commands not working with Note 8

yes no problem doing all commands to either of the two note 8's from the website, only issue is SMS commands to each other.

Kudos0

Re: SMS Commands not working with Note 8

Can you send SMS commands from another non Note 8 device?

EDIT

Clarification. Can you send an SMS command to your Note 8 from a non Note 8 device.

Things happen. Export/Backup your Norton Password Manager data.
Kudos0

Re: SMS Commands not working with Note 8

Thank you peterweb, I did exactly that with a friends non-note 8 SMS scream to my note 8 and it worked, then tried from a note 8, and it now works fine.  Not sure why but it did work and all is good now.

Kudos1 Stats

Re: SMS Commands not working with Note 8

Thanks for letting us know.

Strange things happen???  Keep an eye on things and let us know if it happens again.

Things happen. Export/Backup your Norton Password Manager data.

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