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Kudos1 Stats

SMS history will list messages, but not details/contents

In both the mobile and desktop dashboard, on the SMS monitoring page, I can clearly see a list of SMS activities on the phone, however, when I click on them, the contents only show on some of them. I've established through trial and error that if an SMS is sent/received from a number with no international dialing prefix, the contents will show, but with the prefix, it will not load. For example 07990123456 will work +447990123456 will not (even though the number is equivalent) This points to a bug in the software not treating international prefixes properly. Please can you update me with the status of the investigation into this issue and patch? Thanks.

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Accepted Solution
Kudos1 Stats

Re: SMS history will list messages, but not details/contents

Hi TechieDad,

Thank you for reporting, we have identified the cause for this issue and we are working on a fix.

Thanks,

Harvinder

Kudos0

Re: SMS history will list messages, but not details/contents

Thanks Harvinder, I'll check back in at the end of next week.
Kudos0

Re: SMS history will list messages, but not details/contents

Hi everyone,

This issue should be fixed now.

Could you please check if its working fine and let me know?

Mohanakrishnan G | Norton Forums Administrator | Symantec Corporation

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