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Kudos0

SMS text commands do not work

I just signed up for Norton Mobile Security. I configured SMS code and allowed for SMS text commands in the app. When I tried them from another phone, I see the text pop up on my phone, and the command does not do anything else. For instance I typed "Sneak Peek xxxx, and i see that pop up on my phone. I have a Motorola Droid Play. Any ideas. Thanks for any help you can provide.

Replies

Kudos0

Re: SMS text commands do not work

Sneak Peak is not an available SMS command. The only valid SMS commands are listed in the image below. You cannot create your own commands. In your case, you just sent a text message to the phone that was displayed.

You can only initiate a Sneak Peak command from the Norton Account web site. If you want to test the SMS commands, try the Locate or Scream commands.

Things happen. Export/Backup your Norton Password Manager data.
Kudos0

Re: SMS text commands do not work

Thanks for your help. I thought I had seen that Sneak Peek was a valid command. I did try locate and it did work.

Kudos0

Re: SMS text commands do not work

As you can see from my image above, Sneak Peak is a feature, but it is not available from SMS commands. You can only access it from the Norton Account web site.

Things happen. Export/Backup your Norton Password Manager data.

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