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Kudos0

Sneak Peek Image Quality

Sneak Peek seems to work fine on the four android devices in our house, but the image quality is terrible.  The devices are capable of remarkably high quality photos, but those do require larger files.  I can see a case for first shooting a small image that can be transmitted on a poor phone connection quickly, but I would like to have an enhancement to the program such that a higher quality image would also be taken and transmitted after the small image, if possible.  The point of sending a photo is to identify the person holding the device and/or provide clues as to the location, so a readable image would be much more useful evidence than a thumbnail-quality image.  A thumbnail would be better than nothing, but you might as well try to provide the best image possible too.

BTW - it seems that one cannot attach a .jpg to this message?!  Really!?  Android device screen captures are .jpg format.  You expect users to convert them to .txt, .pdf or .png?  How convenient!

Replies

Kudos0

Re: Sneak Peek Image Quality

My bad  WRT the filetypes.  It requires .pdf, .txt or .zip, not .png.  Attached is a .zip of two samples in .png, one from Norton Mobile Sneak Peek and one from the same device shot as a selfie.

Kudos0

Re: Sneak Peek Image Quality

Instructions to post screenshots can be found here
https://community.norton.com/forums/how-post-image-forums-0

As you have noted, the images are not intended to be used for any quality photos. They are just designed to take a picture of the surroundings the device is in, and maybe catch an image of the user. This can be used to help locate the device if lost, or identify the possible thief if it is stolen. 

Have you looked at a sneak peak image of yourself to see if you would be identifiable to someone looking at it?

Things happen. Export/Backup your Norton Password Manager data.
Kudos0

Re: Sneak Peek Image Quality

If I'm close to the device and facing it squarely the picture would be recognizable, but probably marginally useful to facial recognition software.  Anything in the background other than some iconic landmark or large, simple sign would not be recognizable or readable.  A close friend recovered a laptop with Prey by recognizing a room from images taken with the camera, so sometimes a decent image without a selfie face can be useful.

I get it that sending in a small file is a lot quicker than one 40x larger, but 40x larger than the current thumbnails is still <1Mb - trivial for a modern device on a decent network.  I don't know how the small image is generated - maybe by using some downsampling of the sensor output and subsequent conversion to .jpg, or an image scaling of a full-image .jpg conversion, but the time savings in creating the small image is probably negligible and it might even take additional time if it's scaling down an image.  I would suggest sending the small image first per the existing protocol and then trying to upload the larger image. 

Kudos0

Re: Sneak Peek Image Quality

I'm not sure that Norton designed this feature to be used with facial recognition. Would police even spend the resources to use facial recognition for a lost phone. I'm not saying they would not do it, but if TV is any indication, even if they did, they seem to be able to make identifications from some very poor photos.

Anyway, this might be a good suggestion for the Product Suggestions board https://community.norton.com/forums/product-suggestions

Things happen. Export/Backup your Norton Password Manager data.
Kudos0

Re: Sneak Peek Image Quality

Not as much my bad as I thought. The text in the dialog box for attaching files to a new post does specify .pdf, .txt or .png. See attached screen capture. The page from which I am composing this does specify txt, pdf or zip. Just a coding inconsistency, but I don't need anything nudging me toward the edge...
File Attachment: 
Kudos0

Re: Sneak Peek Image Quality

The corollary policing function (to recovering stolen property) is catching thieves. It's one phone to the victim (and that's not a trivial loss!), but potentially vastly greater losses to the community if repeated for long.
Kudos0

Re: Sneak Peek Image Quality

I did take the suggestion to enter the OP on the product suggestions forum. Thanks.
Kudos0

Re: Sneak Peek Image Quality

My post above, gave a link on how to post images. You start by clicking on the image icon in the reply area. It is not done by attaching a file as you are trying to do. 

Things happen. Export/Backup your Norton Password Manager data.
Kudos0

Re: Sneak Peek Image Quality

I hadn't looked at that - I had figured out how to zip pictures on an android device and used the otherwise simple and intuitive, conventional and obvious "Attach Files" dialog which is similar to others on several forums I frequent.  I just checked out the 2.5 screens worth of instructions for, and extensive conversation about the quirks of, using the  "insert image" button (which has some totally arcane acronym ("IMCE") for the mouse-over text).  I think I may continue to trust that the tech folks at Norton can unzip an attachment.  Thanks, though...

Kudos0

Re: Sneak Peek Image Quality

Just saying that using the zip file, may stop a number of forum users from trying to help you. We rarely will open a zip file from someone we do not know. 

Things happen. Export/Backup your Norton Password Manager data.
Kudos0

Re: Sneak Peek Image Quality

That's probably wise, although one would think that Norton could give anything on it's forum a pretty skeptical squint before putting it up.  I've inserted the two images into this message, one from Sneak Peek and one a selfie from a tablet, scaled down by a linear factor of 2 to fit the pixel dimensions criterion for uploading.

Kudos0

Re: Sneak Peek Image Quality

although one would think that Norton could give anything on it's forum a pretty skeptical squint before putting it up.

What you have to remember is that most posters in these forums are just regular users like you and I. Employees have a red Employee or Admin tag where you see my Guru tag. So you can see that as a volunteer, I do not want to expose my computers to who knows what might be in a Zip file from someone I do not know.

Things happen. Export/Backup your Norton Password Manager data.

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