This forum thread needs a solution.
Kudos0

Software updater misidentifies Handbrake versio

Posted: 21-Jan-2023 | 10:10AM · 3 Replies ·

The software updater is identifying the version number of Handbrake video encoding software. When I open Handbrake it shows version 1.6.0 and when I try to update it says no updates are available. But when I check the software updater in Norton 360 it says the current version is 1.0.0 and the latest version is 1.6.0. If I try to update Handbrake it fails.

Does anybody have any suggestions?

File Attachment: 
Image icon Norton Software Updater screenshot
Image icon Handbrake screenshot

Replies

Kudos0

Re: Software updater misidentifies Handbrake versio

Posted: 21-Jan-2023 | 11:22AM · Permalink

The latest version is 1.6.0. from what I can research. The larger question is, where are you downloading it from? Its opensource and freeware, so there are several websites available. Freeware does come with their own inherent risks. That said. Regarding Software Updater. There are many threads and posts regarding SU not giving users correct information. I personally DON'T recommend using it for one reason. It is NOT, a matured feature within Norton at the present time. My recommendation is use the updater within the application or visit the website where it is from to get updates. There have been instances where a computer was left not bootable due to incorrect drivers being installed when recommended by SU.

SA

MS Certified Professional / Windows 11 Home 22H2 x 64 build 22621.963 - Windows 10 Pro x 64 version 22H2 / build 19045.2468 / Norton Security Ultra - Norton 360 Deluxe ver. 22.22.11.12 / Opera GX LVL4 (core: 93.0.4585.84) 64 bit-Early Access w/Norton Chrome Extensions
Kudos0

Re: Software updater misidentifies Handbrake versio

Posted: 23-Jan-2023 | 9:45AM · Permalink

Hi @DM77,

Thank you posting on the Norton Community. This issue has been fixed. Could you please check and confirm? Thank you. 

Gayathri R | Norton Forums Global Community Administrator | NortonLifeLock
Kudos0

Re: Software updater misidentifies Handbrake versio

Posted: 23-Jan-2023 | 2:55PM · Permalink

I've rescanned the software updater twice, but there is no change.