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[Solution/Report] Norton Security freezes during installation on Windows 10 when in tablet mode
Windows 10 Home (32bit), build 10.0.10586. (KB3124263 (Cumulative Jan 2016 Update) & possibly build KB3124262 (Feb 2016). Latter update installed between attempts and initially developed the same symptoms.)
Norton Security (NS) Versions: 22.5.2 (Trial version) & 188.8.131.52
Device: Acer ICONIA W3-810
Note: mSD card not inserted. Tablet connected to wall and did not go into sleep mode.
Issue: NS freezes during installation when in tablet mode. Can potentially install, but has numerous problems that develop. Found that the reboot after Feb 2016 system cumulative update forced it to load in a broken manner.
Symptom: Installation window becomes unresponsive with CPU usage continuing. Window elements stop moving for greater than 10 minutes with continual CPU usage and no disk or network usage.
Note: System wiped with NRT after each failed installation.
Solution: Turn tablet mode off before installation. Re-enable afterwards.
Note: Window still became unresponsive during installation, expectedly, with tablet mode off due to low specifications and slower SSD.
Further issues in tablet mode: Some UI elements remain difficult to work with in tablet mode.