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Kudos0

Some blocked sites accessible

Some blocked sites are accessible from my son's computer. Also the activity logs don't show since yesterday afternoon. I'm using Norton 360 on my PC and his. 

Replies

Kudos0

Re: Some blocked sites accessible

Some blocked sites are accessible from my son's computer. Also the activity logs don't show since yesterday afternoon. I'm using Norton 360 on my PC and his. 

Kudos0

Re: Some blocked sites accessible

OS is Windows 7 and Norton 360 is version 21.3.0.12 on both computers.

Kudos0

Re: Some blocked sites accessible

Hi monkichill,

Please let me know if the Norton Family program active.... Is the Norton Family icon in the system tray dimmed on the PC?

When you log onto the machine as the child, do you see a pop-up at lower right hand corner saying you are being monitored?

Thanks,

Katie

Thanks Katie
Kudos0

Re: Some blocked sites accessible

Thank you for your reply.

Yes, it's active. I see the paw icon and it's not dimmed. It says "enabled".

Kudos0

Re: Some blocked sites accessible

Hi monkichill,

Are all the forbidden websites accessible or only some of the them? (it could be that some of websites are not being categorized correctly)  Are these websites on the blocked list, or they should be blocked by categories?

Thanks

Katie

Thanks Katie
Kudos0

Re: Some blocked sites accessible

It looks like it's working now. It's blocking the sites!

How about the activity log? It finally showed yesterday and today's activity but how soon does it reflect on the log? I see the ones from an hour ago. Does it sound right?

Kudos0

Re: Some blocked sites accessible

Hi monkichill,

Thanks for the update.  It would normally take a new minutes to show the logs online for the parents to view. As for what you see now,  it could be lots of logs are in the queue and it looks longer time than expected. 

If you log onto the PC as a monitored child and try to access a forbidden website, it would speed up the logs to be viewed on the website.

Thanks

Katie

Thanks Katie

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