• All Community
    • All Community
    • Forums
    • Ideas
    • Blogs
Advanced

Not what you are looking for? Ask the experts!

This forum thread needs a solution.
Kudos0

Some buttons in Help Center missed.

Why I have only 3 big buttons in the left side of Help Center window? I saw screenshots in EAP forums and people have 5 buttons: Video Tutorials, Get Support, Product Manual, New Version Check and Search. I have only Get Support, Product Manual and New Version Check, so where is 2 other buttons?

Replies

Kudos0

Re: Some buttons in Help Center missed.

You also miss one on the right, under General Information, see capture:

You could try to reinstall your product using the 

Norton Remove & Reinstall Tool

That will give you a clean installation. After the reinstall, run Live Update until no more are found, and then restart.
Keep us posted. Thanks.
 

Windows 7 HP SP1 32-bit | Chrome 65.0.3325.146 | NS 22.12.1.15
Kudos0

Re: Some buttons in Help Center missed.

Same here. I have the Polish version of Norton Security and it miss a lot of options too. I think this is the same case as with "In-Product search" feature. Those options are available for English language only.

Kudos0

Re: Some buttons in Help Center missed.

Clean reinstall with removal tool don't help me.
Kudos0

Re: Some buttons in Help Center missed.

Got3n, I know that Search available only in English, but what about Community and Tutorial links?
Kudos0

Re: Some buttons in Help Center missed.

Well, I guess only Symantec employee will know the answer, so now we have to wait for the comment...

Kudos0

Re: Some buttons in Help Center missed.

My guess is that the translations for the missing links have not been done. The YouTube videos have probably only been done in English. 

Have you seen the YouTube videos in your languages in the past?

Things happen. Export/Backup your Norton Password Manager data.
Kudos0

Re: Some buttons in Help Center missed.

Peterweb, Nope, I haven't seen this videos. However I hope Symantec solve this issue with localization sometimes...
Kudos0

Re: Some buttons in Help Center missed.

Hello

The videos are in Norton Security on the Top Right under Hot Links. You can check one of the foreign language Norton Forums and see if the Tutorial Videos are in those Forums.

Thanks.

Success always occurs in private and failure in full view. Windows 10 Pro 64 bit Norton Core Security Plus 22.17.3.50 Core Firmware 282 I E 11 Chrome latest version.
Kudos0

Re: Some buttons in Help Center missed.

I haven't it in my NS. See my first sceenshot.

Kudos0

Re: Some buttons in Help Center missed.

I believe floplot refers to the Norton Security Forum

Windows 7 HP SP1 32-bit | Chrome 65.0.3325.146 | NS 22.12.1.15
Kudos0

Re: Some buttons in Help Center missed.

Aaah, thank

Kudos0

Re: Some buttons in Help Center missed.

Hello

Yes, Rainbow is correct. I did mean the Norton Security Forum.. Thanks Rainbow for clarifying for me.I should have mentioned the word Forum in my last post.

Thanks.

Success always occurs in private and failure in full view. Windows 10 Pro 64 bit Norton Core Security Plus 22.17.3.50 Core Firmware 282 I E 11 Chrome latest version.

This thread is closed from further comment. Please visit the forum to start a new thread.