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Kudos0

Something about Facebook et Malware

Salut ! Norton...I'm currently, experiencing this problem on Facebook et [and] would like to know if you can please help me too !

"While attempting to post a picture to a Facebook group, I suddenly got logged out of Facebook. And when I attempted to log back in, I got a message telling me to download some malware removal software. I'm of the mind that this software is a scam. Yet I've also heard that the software is related to the Kaspersky/Facebook partnership. Which is true, and how do I get back into Facebook ?"

another FB user reported this problem in Kaspersky's forum et [and] I did too !

Their response was to download or follow the 2 links, but  I'm afraid to download...This seems strange to me too !

I truly do need access to Facebook, but I don't know how to get access to all my personal information.

To be honest, I don't trust that company. Most importantly, I already have Norton installed on my computer through my cable provider.

I hope that someone can [please] help me too !

Replies

Kudos1 Stats

Re: Something about Facebook et Malware

It supposedly only does this if the FB website detects malware (of some sort) on your computer or other suspicious activity while you (or someone else masquerading as you) are visiting the FB website...

https://www.facebook.com/help/292760454081612

https://www.facebook.com/notes/facebook-security/making-malware-cleanup-easier/10152050305685766

F4E recently reported (in this forum) about the FB / Kaspersky partnership...

https://community.norton.com/en/forums/facebook-gets-kaspersky-support

Kudos1 Stats

Re: Something about Facebook et Malware

Hi and to Norton Community Forums, deedee
This is a message you get legitimately from FB, so nothing can be done it prevent it. Its usually limited to the PC/device where the message is being shown, ie you can access FB on other devices normally.
This is due to the tieup of FB with some Security vendors (for cheap advertising to a large extend).

Do you have any unnecessary toolbars/addons in your browser? If yes, stop doing anyhing else and move to seeking assistance from any ONE free Malware expert assistance sources at http://community.norton.com/t5/Tech-Outpost/Malware-Removal-Forum-Recomm...
 



ELSE:

Is your programs up-to-date? Check using secunia PSI: https://secunia.com/vulnerability_scanning/personal/

Please clean your cookies and temp files:
Clear your Cache and Cookies in Internet Explorer:


Clear your Cache and Cookies in Mozilla Firefox:


Clear your Cache and Cookies in Google Chrome:

  • Open Google Chrome[/*]
  • Click the Chrome menu button in the top-right on the browser toolbar[/*]
  • Click Tools, then Clear browsing data...[/*]
  • A dialog box will appear, select the beginning of time from the drop down[/*]
  • Check Clear browsing history[/*]
  • Check Clear download history[/*]
  • Check Empty the cache[/*]
  • Check Delete cookies and other site plug-in data[/*]
  • Uncheck Clear saved passwords[/*]
  • Uncheck Clear saved Autofill form data[/*]
  • Uncheck Clear data from hosted apps[/*]
  • Uncheck Deauthorize content licenses[/*]
  • Click Clear browsing data[/*]
  • Close Google Chrome[/*]
  • more info: https://support.google.com/chrome/answer/95537?hl=en>[/*]


Clear your Windows temporary files and recycle bin:

  • Press the Windows Key + R on your keyboard to bring up the Run Prompt
    note: the program is also located at Start > All Programs > Accessories > System Tools > Disk Cleanup[/*]
  • A box will appear, type the following command: cleanmgr[/*]
  • Click Ok, the Disk Cleanup window will appear[/*]
  • If a Drive selection box appears, select your system drive (usually C:\)[/*]
  • On the Disk Cleanup tab select the following options
    note: these options should cover the majority of temporary files, but if you see something that you do not recognize or that you would like to clear as well please post it in your next reply and we can review it[/*]
  • Check Downloaded program files[/*]
  • Check Temporary Internet Files[/*]
  • Check Offline Webpages[/*]
  • Check Recycle Bin[/*]
  • Check Temporary Files[/*]
  • Click Ok, the selected options will be cleared[/*]
  • more info: http://windows.microsoft.com/en-US/windows-vista/delete-files-using-disk-cleanup>[/*]

Or Use 'Cleaner' option of CCleaner from www.piriform.com/ccleaner opting to check everything under each browser name in 'Applications' tab.

Restart your computer.

Please read about two such incidents here:

  1. http://www.bleepingcomputer.com/forums/t/581969/i-was-logged-out-of-face...
  2. http://www.bleepingcomputer.com/forums/t/582238/facebook-malware/

Last hand: If the tools listed is either from Kaspersky/ESET, then proceed to run it.

Keep us posted....

regards, CV | There is no ONE TOUCH KEY to security . Be alert and vigilant. . | Always have a Backup Plan!
Kudos0

Re: Something about Facebook et Malware

Hi @Nikhil_CV,

Just to let you know, your link to the recommended malware removal sites no longer works.  That is for the old Lithium platform and doesn't transfer to this new platform.

Cheers,
Dave

A little bit of knowledge is... well a little bit of knowledge.
Kudos0

Re: Something about Facebook et Malware

Thanks Dave....:)
@OP The correct link is:
https://community.norton.com/en/forums/malware-removal-forum-recommendat...
I missed avjohnnie's post .... U don't know how :(
regards, CV | There is no ONE TOUCH KEY to security . Be alert and vigilant. . | Always have a Backup Plan!

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