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Kudos0

Son is able to unlock PIN even though I reset it

I am struggling using the lock feature with my son as he is able to consistently unlock every time even though I set up a new and different pin. Are old pins cached somehow? that's the only way I could imagine he is able to unlock using the pin everytime. I am setting then pin using the Android app and he is unlocking on a Windows 10 machine. would appreciate any help on this as the lock feature is kind of pointless otherwise.

Replies

Kudos0

Re: Son is able to unlock PIN even though I reset it

Hi Mr.J,

I have sent you a private message.

Kindly follow the steps provided in the private message.

Thanks,

Manoj Kumar

Kudos0

Re: Son is able to unlock PIN even though I reset it

Hi Mr. J,

As discussed in private message, hope this issue is resolved now and you are able to set the new PIN, such that the child is not able to unlock using the old PIN.

Regards,

Manoj Kumar

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