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SONAR advanced protection not working
When I went to did a live update the normally green check marked Norton icon now has a red X through it. When I expand the screen it says my PC is not protected by SONAR Advanced Protection and there is a yellow click button saying FIX NOW. After clicking that and it runs, I end with a result of "Fix Not Complete and Not Fixed". When looking in the Advanced Settings under Antivirus, the toggle for Sonar is still in the "On" position and text says "on", but the toggle is grayed out as are all the toggles regarding SONAR. I have tried doing live update and restarting my computed but the SONAR still is not working and showing my computer is at risk. I tried several times to get online support and each time get a red "Server Error" message that reads "502 - Web server received an invalid response while acting as a gateway or proxy server". I am not a very "techy" person and hoping someone can help me figure out what to do.