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Kudos0

SONAR advanced protection not working

When I went to did a live update the normally green check marked Norton icon now has a red X through it. When I expand the screen it says my PC is not protected by SONAR Advanced Protection and there is a yellow click button saying FIX NOW. After clicking that and it runs, I end with a result of "Fix Not Complete and Not Fixed". When looking in the Advanced Settings under Antivirus, the toggle for Sonar is still in the "On" position and text says "on", but the toggle is grayed out as are all the toggles regarding SONAR. I have tried doing live update and restarting my computed but the SONAR still is not working and showing my computer is at risk. I tried several times to get online support and each time get a red "Server Error" message that reads "502 - Web server received an invalid response while acting as a gateway or proxy server". I am not a very "techy" person and hoping someone can help me figure out what to do.

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Accepted Solution
Kudos1 Stats

Re: SONAR advanced protection not working

Hello aldermanmarylou Please follow the instructions in this article to remove and reinstall your product : https://support.norton.com/sp/en/us/home/current/solutions/v60392881_EndUserProfile_en_us

Cheers

"From DOS to Windows10 what a journey it has been" / MS Certified Professional / Windows 10 Home / Professional x 64 version 1903 / build 18362.295 / N360 Deluxe 22.18.0.213 / Norton Core v.282 on Android 2.00
Kudos0

Re: SONAR advanced protection not working

A Norton tech helped me do exactly that a few hours ago. Problem is now solved and thank you for your response! 

Kudos0

Re: SONAR advanced protection not working

You are most welcome. Glad to assist in any way. Happy holidays!!

Cheers

"From DOS to Windows10 what a journey it has been" / MS Certified Professional / Windows 10 Home / Professional x 64 version 1903 / build 18362.295 / N360 Deluxe 22.18.0.213 / Norton Core v.282 on Android 2.00

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