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Kudos0

SONAR Security and Reflexive Games

I recently upgraded from Norton 2009 to 2010. I have just tried to install two demo games from Reflexive.com and SONAR identifies the games as a "security risk". I did not have any problems installing Reflexive games before upgrading to Norton 2010. Is there a setting somewhere to allow Reflexive.com to install games?

Replies

Kudos0

Re: SONAR Security and Reflexive Games

I recently upgraded from Norton 2009 to 2010. I have just tried to install two demo games from Reflexive.com and SONAR identifies the games as a "security risk". I did not have any problems installing Reflexive games before upgrading to Norton 2010. Is there a setting somewhere to allow Reflexive.com to install games?
Kudos1 Stats

Re: SONAR Security and Reflexive Games

Hi Octavia:

Welcome to the Norton User Forums!

There are problems with SONAR-2 in NAV/NIS 2010.

I trust that Symantec is hard at work finding a solution.

However, you might wish to read this entire thread and post your concerns in it -

http://community.norton.com/norton/board/message?board.id=nis_feedback&thread.id=80654&view=by_date_ascending&page=1

It is still one of the best, if not the best, products on the planet, IMHO.

Regards.

Message Edited by Plankton on 12-24-2009 01:44 PM
      Plankton - MCSE, CSQE     - NIS 2009 • NIS 2010 -Windows XP • Vista • 7 • IE 8
Kudos1 Stats

Re: SONAR Security and Reflexive Games

Hi Octavia,

If you suspect that the file is a false positive, then you can submit it to Symantec over here:

https://submit.symantec.com/dispute/false_positive/

If you are absolutely sure that the program is safe, you can follow the instructions in Yogesh's post at the link below in order to install the game against SONAR's wishes:

http://community.norton.com/norton/board/message?board.id=nis_feedback&message.id=35602#M35602

Your Norton Ladybug.
Kudos1 Stats

Re: SONAR Security and Reflexive Games

Hi Yaso:

Just to clarify your post a bit...


You wrote:

"If you are absolutely sure that the program is safe, you can follow the instructions in Yogesh's post (at the link below) in order to install the game against SONAR's wishes."


That is only if the file is considered low risk and is quarantined by SONAR-2, not deleted.

Message Edited by Plankton on 12-24-2009 02:34 PM
      Plankton - MCSE, CSQE     - NIS 2009 • NIS 2010 -Windows XP • Vista • 7 • IE 8
Kudos0

Re: SONAR Security and Reflexive Games

Thanks to all for the responses. I ended up turning SONAR off. Really hated to do it because I don't understand enough about its pros/cons. But Reflexive is one of the top casual gaming sites so I'm confident there is no reason for Norton to eat those demo game downloads. I would completely understand of course if it was a download like a torrent or from a questionable site.

My husband & I have used Norton off & on for years & haven't encountered that problem before. Since turning off SONAR, it hasn't happened again. I'm fairly easy to get along with unless it gets between me & my gaming:)

Kudos0

Re: SONAR Security and Reflexive Games

Hi Octavia

Sonar must have considered it as a low risk then since you really can't turn off Sonar completely. I think it will still detect high risk files. To have the problem corrected, you can follow Yaso's instructions from the post above. If you get the games approved and it is shown as a false positive, then Norton can correct their definitions and the games will be allowed and you can then keep Sonar on.

Success always occurs in private and failure in full view. Windows 7 Pro 64 bit NSBU 22.17.0.183 Core Firmware 282 I E 11 Chrome latest version.
Kudos0

Re: SONAR Security and Reflexive Games

Hi octavia,

Can you tell me which 2 game demos you were seeing get detected by SONAR?

Thanks!

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